• Main Line Service Advisor

    Lithia & Driveway (Anchorage, AK)


    Dealership:L0154 BMW of Anchorage

     

    BMW of Anchorage

     

    Main Line Service Advisor

     

    Pay Range: $24-$28/hourly (DOE and Performance)

     

    Schedule: Ideal schedule will be Tuesday-Saturday

     

    We're more than just a leading automotive dealership; we're a community dedicated to creating an environment where every team member can thrive.

     

    We understand that the heart of our success lies in our people, which is why we're seeking a Main Line Service Advisor who is passionate about providing exceptional customer service, eager for personal growth, and values a quality work-life balance.

     

    If you're looking for a workplace that champions professional development and offers a supportive, friendly atmosphere, your search ends here.

    Responsibilities:

    + Greet customers promptly and courteously upon their arrival.

    + Listen to customer concerns and questions, providing accurate information and advice.

    + Recommend appropriate services and repairs based on customer needs and vehicle condition.

    + Provide detailed explanations of services and repairs to customers.

    + Upsell additional services and products to enhance customer satisfaction and vehicle performance.

    + Maintain customer records and follow up on service requests.

    + Collaborate with technicians and the service department to ensure timely and accurate service delivery.

    + Ensure high levels of customer satisfaction and retention through exceptional service.

    Qualifications

    + High school diploma or equivalent.

    + Proven experience in customer service or sales, preferably in the automotive industry.

    + Strong communication and interpersonal skills.

    + Ability to build rapport with customers and provide exceptional service.

    + Detail-oriented with strong organizational skills.

    + Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

    + Proficiency with computer systems and software used in automotive service management.

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs