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Web & Digital Collaboration Technology Manager

Salary

$147,243.20 - $207,313.60 Annually

Location

Tacoma, WA

Job Type

Non-Classified

Job Number

T0370-25

Department

Information Technology

Division

Information Technology

Opening Date

07/24/2025

Closing Date

9/5/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position Description

The City of Tacoma's Information Technology Department is seeking a Technology Manager to lead the Web & Applications Development and Digital Collaboration Teams. These two teams are responsible for the City’s public websites and applications, intranet, and related tools. While managing two talented and motivated teams (totaling 9 employees), you’ll guide platform strategy and drive digital services that help City employees work more efficiently and make public services more accessible.

You’ll own the product vision, retire legacy solutions, prioritize work through governance, and connect department needs to real, deliverable solutions. This role requires strong judgment, technical range, and the ability to operate without waiting for direction. You’ll be a team (culture) builder, decision maker, translator, and advisor.

We offer flexible hybrid work (about 90% remote), dedicated colleagues, and meaningful, high-visibility projects. Teleworkers must reside in Washington State within two hours of their onsite work location. You’ll be supported by leadership that trusts your judgment and work in a culture where equity, accessibility, and continuous learning are minimum expectations. If you’re proactive, curious, and confident navigating both technology and local government, this is a place where you can make a lasting impact.

Key Responsibilities:

+ Lead the Web & Application Development and Digital Collaboration teams that are responsible for public websites, intranet, SaaS integrations, workflow automation, and digital platforms

+ Oversee the full lifecycle of internal and external applications, from roadmap planning to development, rollout, adoption, and continuous improvement

+ Serve as Product Manager for core platforms, guiding strategy, governance, platform changes, and third-party integrations

+ Collaborate with departments, leadership, and governance bodies to prioritize work, intake requests, and ensure alignment with citywide goals

+ Supervise and mentor IT Analysts (several classes), Business Analyst, and Business Systems Analyst, to support team growth, set expectations, and conduct performance reviews and development planning

+ Manage and coordinate cross-functional projects and resources using modern project management practices

+ Forecast and manage budgets, staffing, and vendor resources; contribute to strategic planning and policy development

+ Stay current on emerging technologies to inform platform evolution, improve user experience, and increase team effectiveness

Qualifications

Minimum Education*

Bachelor's degree in information technology or directly related field

Minimum Experience*

6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor, manager or subject-matter expert.

*Equivalency: 1 year of experience = 1 year of education

Knowledge & Skills

+ Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

+ Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

+ Interpersonal Savvy: Relating openly and comfortably with diverse groups of people

+ Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

+ Manages Complexity: Handling conflict situations effectively, with a minimum of noise

+ Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

+ Directs Work: Providing direction, delegating, and removing obstacles to get work done

+ Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies

Selection Process & Supplemental Information

This recruitment is being managed by Kim Susee, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn (https://www.linkedin.com/in/kimberly-susee-359ab5119/) !

Compensation & Benefits

Pay Details:

Hourly Rate: $68.90 - $97.02

Annual Salary: $143,312.00 - $201,801.60

Employee Benefits | City of Tacoma (https://tacoma.gov/government/departments/human-resources/employee-benefits/)

The Department

The Information Technology Department supports the City’s technology infrastructure, cybersecurity, application development, and innovation efforts across all City departments. The Web & Applications Development and Digital Collaboration Teams are responsible for the City’s public websites and applications, intranet, and related tools.

City of Tacoma’s Commitment to Diversity, Equity, and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

View this exciting video to learn more about the City of Tacoma: https://www.youtube.com/watch?v=2n5MWl8KFvI

Application Process

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process, which may include a work problem. Appointment is subject to passing a background check.

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

This Supplemental Questionnaire is part of the application process; accordingly, it should be completed carefully. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application. I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.

+ Yes

+ No

02

Applicants must be authorized to work in the United States for any employer. There is no sponsorship available for this position. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?

+ Yes

+ No

03

Which best describes your highest level of education?

+ High school or GED

+ Some College

+ Associate's degree

+ Bachelor's degree

+ Master's degree

+ PhD or other

+ None of the above

04

If applicable, what field is your degree in?

05

How many years of experience supervising technical staff in an IT environment (supervisor, manager or subject-matter expert)?

+ Less than 2 years

+ 2 years but less than 3

+ 3 years but less than 4

+ 4 years but less than 5

+ 5 years but less than 6

+ 6 years but less than 7

+ 7 years but less than 8

+ 8 years but less than 9

+ 9 years but less than 10

+ 10+ years

06

One of the City's Principles that guides us is Equity. Describe what equity means to you and describe any experience you have working with diverse groups of people.

07

Please describe your experience leading or managing teams responsible for public-facing websites, intranet platforms, or collaboration tools such as SharePoint or Microsoft Teams.

08

Please describe your experience with SaaS governance (e.g., managing features, integrations, permissions, or platform settings)?

09

Which of the following applications or platforms have you directly managed or overseen as part of your role? (Check all that apply)

+ Microsoft 365

+ SharePoint Online

+ Power Platform (Power Apps, Power Automate)

+ Nintex (Forms, Workflows, Automation Cloud)

+ ServiceNow

+ WordPress

+ Other SaaS tools (e.g., DocuSign, Smartsheet, Granicus)

+ None of the above

10

Which of the following certifications do you have? (Check all that apply)

+ CSM and/or CSPO certification

+ Project Management Professional (PMP) certification

+ ITIL v3 certification

+ None of the above

11

Please tell us how you learned about this job opening. Select one.

+ Job Interest Card notification

+ Professional organization

+ Military organization

+ City of Tacoma employee

+ Online job board posting

+ Word of mouth

+ LinkedIn

+ Tacoma Training & Education Program (TTEP)

+ Indeed

+ Facebook

+ Instagram

+ Careers in Government

+ Government Jobs

+ Outreach Event

+ National Diversity Network

+ African American Job Network

+ Disability Job Network

+ Asian Job Network

+ Latino Job Network

+ Retirement Job Network

+ LGBT Job Network

+ Veteran Job Network

+ International Association of Venue Managers

+ Teamwork Online

+ Venue Coalition

+ Venues Now

+ International Entertainment Buyers Association

+ Other (see below)

12

Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

Required Question

Employer

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.tacoma.gov

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