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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Lima, OH

Scope of Responsibility:

Serves as a lead in practice and providers coordination support

JOB SUMMARY

Coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with OSHA and CLIA requirements.

_Mission/Core Values: It is expected that all of the duties and responsibilities of this position will be performed in a manner consistent with the Ministry’s Standards of Behavior (CARE; Compassion: seeks to understand, listen and explain; Advocate: is the voice for the vulnerable; Respect: demonstrates the highest regard for and welcomes all people; Excellence: commits to the highest standard of quality care, joyful service, and teamwork) and in a manner that reflects the core values of Mercy Health which are: Excellence, Human Dignity, Justice, Compassion, Sacredness of Life and Service. All supervisors and above are expected to model the organizational mission and values through their daily actions, decision making and priority setting. All supervisors and above are expected to develop, implement and monitor short and long range plans to meet or surpass standards consistent with the overall strategic plan._

ESSENTIAL FUNCTIONS

30%- Demonstrates and meets competencies and skills as outlined in the the departmental skills/competency checklist annually.

20%- Ability to plan, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form.

10%- Maintains a current knowledge of all departmental policies, procedures, functions and CarePATH in order to make appropriate decisions with guidance from the APM for all aspects of the practice.

10%- Responsible for training new employees working at site, and well as employees who need re-training.

10%- Responsible for working with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks

10%- Maintains, supports and communicates initiatives such as PCMH, EMMI, Tel-Assurance, Meaningful Use.

5%- Under the direction of the APM, monitors department quality assurance; exercising initiative, judgment, discretion, and decision-making. Establish and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.

5%- Under the direction of the Area Practice Manager, coordinates and implements process improvement and direct work staff on a daily basis.

_The above is intended to describe the general content and functions of this job. It is not to be construed as an exhaustive list of all duties or responsibilities. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. The job description is subject to continual revisions as needed for patient care. Due to the services and care provided by this institution, personnel may be requested to serve in related capacities as determined by their qualifications in a different unit, department, and campus, in an effort to not disrupt patient care and continue to provide a safe environment to our patients. All employees are expected to follow Mercy Health policies and procedures, maintain high standards of safe work performance, and maintain good attendance and punctuality._

MINIMUM EDUCATION

Required Minimum Education:

High School Diploma or GED

Preferred Education:

Vocational/Technical Degree - Medical Assistant, Medical Office Assistant

*Combination of post-secondary education and experience will be considered in lieu of degree

LICENSURE/CERTIFICATIONS

Preferred: Medical Assistant, Medical Office Assistant, CPR/BLS

MINIMUM QUALIFICATIONS

Minimum Years and Type of Experience:

Previous physician practice experience required.

Other Knowledge, Skills and Abilities Required: CPR/BLS

Other Knowledge, Skills and Abilities Preferred: CMA (AAMA), RMA (AMT)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]