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Cybersecurity & Support Analyst

Department: Information Technology

Reports to: Director of Network Infrastructure & Support

Full-Time: A typical work schedule is standard business hours, 8:30 a.m.–5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects.

Pay Schedule: Biweekly

Exempt: Compensation range is $60,000–$72,000 annually, depending on experience.

Benefits: Begin the first day after the first two full months of employment.

****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee’s unique value.

Position Summary

The IT Cybersecurity & Support Analyst will provide first-level cybersecurity monitoring and response while also serving as a key technical support resource for internal staff. This role ensures the protection of our digital infrastructure through proactive monitoring and threat detection while also providing day-to-day desktop support to internal users. The ideal candidate will be a hands-on, customer-focused professional with a strong foundation in cybersecurity and a service-oriented mindset.

Essential Functions

+ Monitor networks and systems for security breaches, threats, and suspicious behavior.

+ Investigate alerts and assist in incident response efforts.

+ Support user awareness training on cybersecurity best practices.

+ Maintain system and endpoint protection tools, including antivirus, firewalls, and intrusion detection systems.

+ Install, configure, and update software and operating systems in accordance with security protocols.

+ Perform vulnerability scanning and basic risk assessments.

+ Serve as the primary support contact for end-user issues including hardware, software, and access problems.

+ Document support tickets, incidents, and remediation steps.

+ Collaborate with senior IT staff to ensure systems comply with organizational policies and standards.

Additional Responsibilities

Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

Physical Demands

+ Primarily a sedentary office role with frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

+ Must be able to lift to 50 lbs.

+ Visual acuity to read and produce reports and communicate effectively in a typical office environment.

Minimum Qualifications

+ Associate degree in Cybersecurity, Information Technology, or related field, or equivalent experience

+ Minimum 1–2 years of IT support or cybersecurity experience

+ Familiarity with SIEM tools, antivirus/malware protection, and vulnerability scanning

+ Proficiency in Microsoft Exchange, Outlook, and MS365

+ Strong communication, analytical, and problem-solving skills

+ Ability to learn and grow with the business as a team player

Note

This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably.

Immediate Mailing Services, Inc. is an equal opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace that is compliant with applicable ADA regulations. Immediate Mailing Services Inc. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age/ Immigration status / Criminal Convictions or any other protected class/ status. Immediate Mailing Service Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.