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Parking Supervisor

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Parking Supervisor

Salary

$41,775.00 - $48,041.25 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

12982

Department

General Services

Opening Date

07/25/2025

Closing Date

8/10/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots and more than 500 on street spaces.

Manages operations of computer controlled parking garages and lots, and parking enforcement function. Writes and implements plans and schedules for events and festivals, and coordinates traffic control with police. Directs, verifies, audits, deposits and reports city revenue. Provides staff oversight and supervision, and performs administrative duties.

Essential Functions

Essential functions include, but are not limited to:

+ Provides staff oversight and supervision through training and oral and written instructions.

+ Monitors and evaluates job performance through coaching, motivating and yearly performance evaluations.

+ Organizes and performs orientation for City, departmental and safety goals.

+ Interviews potential new hires for supervisory and parking attendant positions; check references and makes hiring recommendations.

+ Reconciles, maintains, and logs petty cash.

+ Reconciles cashier reports, records and deposits City revenue collected.

+ Conducts surprise audits, makes recommendations for employee reimbursement for loss control City funds.

+ Writes staffing schedules to maintain operational readiness of facilities and control payroll expenditures.

+ Writes operational memos, providing information to staff.

+ Manages public relations; resolves customer complaints, writes accidents, vandalism, incident, and personal injury reports.

+ Manages parking facilities usage through use of computers and automated equipment.

+ Conducts facility inspections, writes safety reports and work reports.

+ Has contact with local law enforcement to manage traffic control and to document accidents, vandalisms, theft, and injuries.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

+ 1 year of experience in a supervisory position in customer service.

Additional Information & Requirements

+ Valid Driver's License required. A DMV transcript dated within 30 days be required if selected for hire.

Work Schedule:

+ Friday – Tuesday 1:00pm – 9:30pm 40 hours per week

+ Occasional Overtime

+ This position is designated as Essential and may be required to report to work during City closures due to inclement weather and other emergencies.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed

+ Less than High School Diploma/GED

+ High School Diploma/GED

+ Associate Degree

+ Bachelor's Degree or higher

04

Please indicate how many years of experience you have in a supervisory position.

+ Less than 1 year

+ 1-2 years

+ 2-3 years

+ 3 years or more

05

Please indicate how many years of experience you have developing work schedules.

+ Less than 1 year

+ 1-2 years

+ 2-3 years

+ 3 years or more

06

Have you ever evaluated the performance of staff you supervise?

+ Yes

+ No

07

Please indicate how many years of experience do you have handling cash.

+ Less than 1 year

+ 1-2 years

+ 2-3 years

+ 3 years or more

08

This position requires that you are available to work various shifts, including late nights, holidays, and weekends. Are you willing to work various shifts?

+ Yes

+ No

09

Do you have a valid driver's license?

+ Yes

+ No

10

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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