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Position : Solution Sales Engineer lll – Columbia Falls

Division : Business Development / Customer Success

Department : Sales

Status: Full-Time

Overview: Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We seek a candidate that is self-inspired to learn and demonstrates a high degree of customer service, subject matter expertise, while positively contributing to our team.

The Solution Sales Engineer II plays a pivotal role in CMOC solution development across all Nomad market segments. We seek a candidate that provides subject matter expert (SME) in all vertical markets, representing Nomad externally through knowledge and technical expertise.

This role works closely with their reporting Manager, Solution Sales Operations, and Proposals Team to identify, qualify, and pursue high-value opportunities, as well as develop and maintain long-term relationships with key decision-makers, understanding their mission to position Nomad’s solutions.

ESSENTIAL FUNCTIONS / RESPONSIBILITY:

Accountabilities

+ Technical Accuracy: Accountable for the technical accuracy of all sales proposals they contribute to under the minor supervision of the Strategic Sales Manager and Systems Engineer.

+ Compliance and Approval: Accountable for ensuring all technical proposals meet internal and external compliance and approval requirements.

+ Product Knowledge: SME of Nomad’s standard product offerings and their construction methods.

+ Business To Government Procurement: Advanced understanding of the methods government customers uses to purchase assets and how it relates to the products Nomad offers and how Nomad positions itself in the market.

Strategic Support

+ Proactively research and analyze industry trends, emerging technologies, and market directions to gain a deep understanding of customer mission challenges. Leverage this knowledge to design and present mission-driven solutions that address customer needs and enhance operational effectiveness, anchoring to the five strategic pillars of Safety, Security, Simple, Reliability, and Speed.

+ Continuously monitor and analyze competitors, including their strengths, weaknesses, and market positioning, and core technologies and differentiators. Leverage this insight to develop and communicate technically differentiated value propositions that strategically position our solutions in a proposal response.

+ Technical review as described in Proposal Phase and Bid Process, for budgetary quote requests and formal RFI/RFP/RFQ proposal responses.

+ Demonstrate a strong aptitude for learning, business acumen, and a track record in mechanical/electrical/IT engineering, all essential for providing strategic and persuasive influence in developing mission driven solutions

+ Demonstrate in qualify/educate calls, solution development for budgetary quote request, in-the-field customer engagement Educate/Validate, technical input to RFP/RFQ proposal responses pre/post award.

People

+ Identify, cultivate, and sustain relationships with existing and potential clients, understanding their roles, responsibilities, and organizational influence, ensuring quality client interactions. Develop technical trust with the customer through knowledge and experience of industry related missions, to strengthen the understanding of opportunities and drive business growth.

+ Demonstrate through CRM quality and accuracy of technical data inputs, technical proposal response quality and accuracy, post-sale technical strategy and negotiation success rate.

+ Develop and maintain a deep understanding of internal Nomad departments and personnel, including their roles in customer experience and project execution, to ensure effective collaboration and successful project outcomes. Maintaining a consistent meeting cadence with Engineering, Project Management, and Field Service Team to ensure the latest technical insights are learned and applied to all future sales engineering outputs.

+ Demonstrate by project performance (CPI), and Engineering scorecard.

+ Mentor Sales Engineering I position.

+ Serve as a Nomad ambassador, consistently embodying the company’s values and vision in all interactions to build trust and strengthen the Nomad brand.

Process & Reporting

+ Execute Nomad’s structured sales process, as defined in the Sales Field Guide, to drive sales success and deliver a 'Frictionless Customer Experience,' including:

+ Educate self to gain a deep understanding of customer mission, needs, and challenges. Educating the customer on Nomad’s solution to meet customer mission needs.

+ Understand and validate customer requirements, CSE/GFE equipment, to develop mission-driven solutions that align with Nomad standards of process, manufacturing, and project flow.

+ Collaborate with Mechanical/Electrical/IT Engineering/Systems Engineering to propose mission-driven solutions that align with customer mission, budget, and Nomad standards.

+ Review technical portion of all customer RFP/RFQ/RFI/Salient Requirements to:

+ Identify any errors, discrepancies, validity, and/or desired customer outcome in RFP/RFQ/RFI/Salient Requirements.

+ Provide feedback and strategic action plan and response to address errors, discrepancies, and/or desired outcome in technical response, defined by specifications, compliance matrix, and/or engineered drawings.

+ Clearly communicate and develop formal technical outputs for all RFI/RFP/RFQ proposal responses, to include written specification, drawings, HVAC & power calculations, weights and balances to ensure a strategic, persuasive, and quality proposal response.

+ Produce strategic Q&A inputs to drive desired technical outcomes.

+ Manage workload of technical requests with shifting prioritization to ensure specification and engineered drawing turnaround timelines meet KPIs defined by Strategic Sales Manager.

+ Maintain accurate and up-to-date client information within the CRM system related to the technical working SOW, to ensure data integrity and usability for ongoing sales processes.

+ Strong knowledge and understanding of demo truck, with an ability to present to customers at tradeshows, customer demos, and field exercises.

+ Ability to support tradeshow and marketing events.

+ Develop and deliver a bi-annual report of updated Nomad standards, new technologies, upcoming internal manufacturing/feature/product improvements. Provide an updated status for each engineering group (Mechanical, Electrical, IT, ISG) improvement activities, provided by corresponding department.

+ Provide regular updates and feedback to reporting manager on sales performance, client interactions, and any key developments.

Other Duties

+ Take on additional duties as assigned.

BASIC KNOWLEDGE DESIRED:

+ Excellent verbal and written communication skills, ability to clearly articulate complex/technical information.

+ Ability to quickly shift priorities as needed.

+ Effective product, segment, and solution selling knowledge.

+ Proficient in sales methodologies.

+ Competition and market knowledge.

+ Strong time management skills.

+ Ability to influence others.

+ Creative, out-of-the-box thinker.

+ Willingness and ability to ask "why."

PHYSICAL DEMANDS:

+ Ability to stand and sit for extended periods.

+ Manual dexterity to operate office equipment.

+ Occasionally lift and/or move up to 20 pounds.

WORKING ENVIRONMENT:

+ Professional office environment with regular interaction with guests, clients, team members, and vendors.

+ Typical indoor manufacturing environment. Noise level is usually moderate. Safety glasses and closed-toe shoes are required when on the production floor.

+ Everyday workwear must be business casual/smart casual and appropriate for the office environment.

+ Subject to temperatures fluctuations if/when job duties require time on the production floor.

QUALIFICATIONS & EXPERIENCE:

+ Bachelor’s degree in engineering, marketing, business administration or similar. required; SolidWorks experience required

+ 3-5 years of documented technical sales position experience. Successful experience in consulting/educating technical concepts to both technical and non-technical customers.

+ Evidence of CRM use and adherence desired.

+ Valid driver's license with a clean driving record.

+ Have or ability to get a passport.

Nomad GCS is an equal opportunity employer, (EOE,) and voluntarily follows affirmative action guidelines. As an equal opportunity employer, Nomad GCS does not discriminate in its employment decisions on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable state and local laws.

Department

70-Sales

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

$75,000 - $85,000 salary DOE w/benefits