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Job Description Summary:

The Senior Technician Specialist for Device Deployment works in collaboration with project managers, and 3rd party vendors to plan, budget, and oversee the implementation, operation, and performance of technologies within their respective specialty area of responsibility.

Serves as the primary subject matter expert within their respective Information Technology team, with deep knowledge of OhioHealth’s device deployment and configurations. This position leads and coordinates projects of all sizes by reviewing bidding documents, , and coordinating vendors.

This role initiates and leads 3rd party vendor resources leveraged for deploying endpoint technologies.

Responsibilities And Duties:

30% Technical Expertise - Serves as the deep technical expert for the applications supported by team.

- Support cross team technical collaboration

- Identify risks and design contingency plans

- Analyze existing operations and evaluate options for improvements

- Conduct security audits to identify areas of improvement

- Guides their teams through technical issues and challenges

- Assists with designing the governance, quality assurance and standards activities associated with ensuring technology architecture compliance of projects and products.

- Leads technology change to deliver business outcomes while also virtually leveraging subject matter experts from any other needed technical area.

- Oversees, or consults on, technology implementation and modification activities (for example, projects and products), particularly for new or shared solutions.

- Creates and delivers working, production-ready IT services that can be easily leveraged by agile teams

- Adaptability to new and emerging technology, oversees PoCs

25% - Provide the most Senior Technical support for a given site. Address user escalations and high priority issues as assigned. Works with other site technicians to assist them with closure of tasks and requests as needed. Drafts, modifies, and or reviews knowledge-based articles as needed to ensure and support consistency throughout enterprise. Provides training to new associates as needed. Provides input to continuous improvement opportunities as they are identified.

20% - Oversees 3rd party vendors to ensure services are delivered on time, with quality, and are routinely checked to ensure performing optimally.

20% - Conducts site visits for quality assurance, Request for Information (RFI) fulfillment, and vendor meetings on project & operational work.

5% - Operations - Works with internal customers, IT field services, and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, capacity management, and other ITIL processes.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

+ Degree OR Equivalent Experience

+ Years of experience: 5 years

+ Kind and Length of Experience: 5 or more years of experience in technical setting. 1 or more years of technical project management.

SPECIALIZED KNOWLEDGE

+ Subject matter expert of specialized technologies or processes necessary to support clinical and information systems along with the ability to gather, analyze and interpret business drivers to support the program and organization.

+ Project management and process excellence with strong analytical data-driven approach to problem solving.

+ Strong interpersonal skills along with proven leadership.

+ Working knowledge of all IT technologies, such as endpoint devices, servers, security, network, storage, telecom.

+ Participation in process improvement or project work.

+ Identify any technical risks and forming contingency plans as soon as possible.

+ Provide root cause analysis for production defects and minimize defect leakage into production.

+ Own the quality of the delivered product.

+ Understanding of financial implications of design decisions, and driving informed decisions

+ Extensive level of knowledge related to PCs, mobile devices, software, endpoint operating systems, accessories / peripherals, including printers, as well as remote connectivity tools.

+ Working knowledge of information security principles and practices.

+ Extensive knowledge supporting and providing end user assistance with MS Office applications.

+ Ability to communicate effectively with individuals at all levels in the organization.

+ Knowledge of Service-Now, Microsoft Configuration manager, and Configuration Management Data Base (CMDB).

+ Excellent time management skills with the ability to properly prioritize work and hold to a schedule of events.

+ Ability to work independently with little supervision or as part of a collaborative team.

DESIRED ATTRIBUTES

Extremely self-motivated with the ability to lead and drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment. Knowledge of regulatory and contractual compliance is beneficial. Experience leading large, complex projects across multiple functional departments. Experience in a complex healthcare organization is beneficial. The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired.

+ Is adaptable to new technology.

+ Forward-thinking, with ability to be strategic when looking at future technologies.

+ Possesses a continuous learner mindset.

+ Ability to estimate the financial impact of technology alternatives.

+ Ability to quickly comprehend the functions and capabilities of existing, new, and emerging technologies that enable and drive new business designs and models.

+ Demonstrated ability to work well with others and be respected as a leader.

Work Shift:

Variable

Scheduled Weekly Hours :

40

Department

Transition - IS

Join us!

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment