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Clerk/Senior Clerk

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Clerk/Senior Clerk

Salary

$45,912.00 - $60,672.00 Annually

Location

West Sacramento, CA

Job Type

Regular Full Time

Job Number

2025-00088

Department

FINANCE

Division

FINANCE/REVENUE

Opening Date

07/25/2025

Closing Date

8/15/2025 11:59 PM Pacific

Bargaining Unit

LOCAL 39

Max Number of Applicants

100

+ Description

+ Benefits

+ Questions

This recruitment will be used to fill one (1) upcoming vacancy in the Revenue Collection/Utility Billing division. The vacancy will serve as a customer service representative handling transactions with the public including cash handling, utility billing, processing payments and invoices, issuing parking permits, and answering phones.

The ideal candidate for this position will provide excellent customer service to internal and external customers alike, demonstrate a strong attention to detail, be self-motivated, and a team player. As this role requires a high level of customer service both by phone and in person, a minimum of one year of experience providing customer service to members of the public is preferred. Experience in utility billing and Excel is a plus.

DEFINITION: Performs varied clerical duties. Clerk is the normal entry level for clerical employees. No previous experience is required, although typing skills are required. Employees in this class normally work under immediate direction performing a group of repetitive or closely-related office duties according to established procedures. Generally, work is observed and reviewed both during its performance and upon completion. A clerk is normally considered to be in training status. Senior Clerk is the full working level or lead worker class in the Clerk series and is expected to perform the assigned duties under general direction. Advancement to the Senior Clerk level shall occur after satisfactorily performing the duties of Clerk for two (2) years. Satisfactory performance means an overall satisfactory or higher rating on the performance evaluation during the last evaluation period. An employee may be advanced to the Senior Clerk level in less than two (2) years if the employee's performance is noted as exceptional by the Department Head and the employee is recommended for early advancement by the Department Head.

EXAMPLES OF ESSENTIAL FUNCTIONS: (Illustrative Only) --Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

+ Types letters, emails, forms, lists, schedules and financial and statistical data; types letters and emails from rough drafts, margin notes, verbal instructions or dictation from a mechanical source

+ Inserts and retrieves material from files

+ Proofreads reports and forms for completeness and arithmetical accuracy

+ Segregates and routes incoming mail and emails

+ Stuffs envelopes and folders

+ Provides telephone and counter reception duties for a department

+ Adds and checks columns of figures; checks and tabulates statistical or accounting data

+ Examines documents to determine completeness, accuracy, proper coding and recording

+ Collects, delivers, and processes mail

+ Receives and processes service orders

+ Operates a variety of office equipment such as computers, typewriters, photocopiers, and adding and calculating machines.

+ Answers routine requests for information in person and by email or by enclosing materials and sending form letters

+ Performs related duties and responsibilities as required.

EDUCATION AND EXPERIENCE: Education: High School diploma or equivalent. Experience: Clerk: No experience required; one (1) year of clerical experience may be substituted for the education requirement. Senior Clerk: Two (2) years of experience performing duties comparable to those of a Clerk in the City of West Sacramento.

LICENSES AND CERTIFICATES: Prior to assignment at the Police Department, an employee must positively pass a background investigation. The background investigation is required on all non-sworn Police Department personnel who will have access to the California Law Enforcement Telecommunica­tions System (CLETS) equipment; may require a Class "3" or "C" California driver's license.

WORKING CONDITIONS: Work in an office environment; may pickup and deliver mail; sustained posture in a seated position for moderate periods of typing and answering of the telephone.

An applicant who qualifies for veterans’ preference and successfully places on an eligibility list for initial entrance into employment with the city shall be advanced one rank on the final eligibility list. Where there are five (5) or less qualified applicants, no veterans’ preference shall apply and all applicants shall be placed on the certification list forwarded to the departments for hiring consideration. The exercise of veterans’ preference shall be exhausted upon appointment to a regular position from an eligibility list.

An official City of West Sacramento application form must be filled out, in its entirety. It is the applicant's responsibility to explain their qualifications fully and clearly. In addition, applicants must submit a resume and complete the required supplemental questionnaire (if applicable). Incomplete information on the application, resume and/or supplemental questionnaire may be cause for disqualification. Application packages will be reviewed and screened for qualifications. Additional screening criteria will be developed based on the supplemental questionnaire (if applicable).

Join the City of West Sacramento and unlock a world of exceptional benefits! We invite you to explore our comprehensive benefits package, tailored to support your well-being and professional growth. Click the link below to access a detailed summary of the rich benefits offered for your desired position. At the City of West Sacramento, we go above and beyond to show our appreciation for our dedicated employees.

Our benefits package includes not just the essentials, but also unique perks that set us apart. Enjoy the peace of mind that comes with pet insurance for your furry family members. Stay fit and healthy with our discounted gym memberships. Take advantage of our voluntary benefits that allow you to customize your coverage to fit your lifestyle. And when life gets challenging, our Employee Assistance Program (EAP) through Concern is here to support you with confidential counseling, work-life resources, and 24/7 support for personal and professional matters.

By joining our team, you're not just starting a job – you're embarking on a rewarding career path in a supportive and inclusive environment. Our comprehensive benefits package reflects our commitment to attracting and retaining top talent. Experience the difference of working for an employer who truly values your contributions and well-being. Discover why the City of West Sacramento is the ideal place to grow your career and enrich your life. Click below to learn more about the benefits waiting for you!

Local 39 Benefit Summary (https://public.powerdms.com/WestSacramento/documents/1969237)

01

To be considered for the position, all candidates are required to complete and submit the required supplemental questionnaire with their application and resume. Failure to submit the completed supplemental questionnaire and application and resume will disqualify you from further consideration in the selection process used to fill these positions. The answers to the questions below will be evaluated along with the information provided in your employment application. Therefore, your answers must be consistent with your employment application information (especially in the "education" and "work experience" sections), must be unambiguous, and must contain sufficient but concise detail and organization to facilitate the screening process. A resume will not be accepted in lieu of completing the supplemental questionnaire. Lack of clarity, incomplete or inconsistent information, and/or disorganized presentation will negatively affect your evaluation. Do you understand these instructions?

+ Yes

+ No

02

What is your highest level of education?

+ No High School Diploma or GED equivalent

+ High School Diploma or GED equivalent

+ Some college

+ Associate's Degree

+ Bachelor's Degree or higher

03

Please describe your experience providing excellent customer service over the phone, in-person and by email. How have you handled difficult or irate customers?

04

Please describe your experience with collecting payments via cash, check and credit card.

05

Have you ever worked in a billing or collections environment? If so, what were your responsibilities?

06

How do you prioritize tasks when faced with a high volume of calls, walk-ins, and emails?

07

I certify that all the statements made in this supplemental application are true, complete, and correct to the best of my knowledge and are made in good faith. I understand that any misrepresentation and/or falsification of my answers may result in my application being ineligible for this recruitment process.

+ Yes

+ No

Required Question

Employer

City of West Sacramento

Address

1110 West Capitol Ave 3rd Floor West Sacramento, California, 95691

Phone

(916) 617-4567

Website

http://www.cityofwestsacramento.org

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