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IRIS Help Desk - Program Planner 2

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IRIS Help Desk - Program Planner 2

Salary

$52,790.40 - $80,204.80 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

26-00194

Agency

400 Health & Human Services - Public Health

Opening Date

07/25/2025

Closing Date

8/10/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Don Callaghan - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Immunization and Tuberculosis is seeking aProgram Planner 2to join our team!

This position is responsible for providing information, education, technical assistance and program support to internal and external Immunization Registry Information System (IRIS) Program users and partners, including immunization providers, schools, child care facilities and health plans, as well as the public.

Responsibilities:

+ Providing customer service and technical assistance to internal and external customers regarding the Immunization Registry Information System (IRIS), including immunization program staff, immunization providers, schools, childcare facilities, health plans, and other partners as well as the public.

+ Contribute to the development of standard operating procedures (SOPs) to support execution of important customer service and program policies and tasks.

+ Apply knowledge of laws, policies and procedures related to the program to determine the allowable level of access to data for individuals and organizations requesting assistance.

+ Maintain security and confidentiality of data at all times and immediately report any identified data breaches.

+ Engage with Vaccines for Children (VFC) and Vaccines for Adult (VFA)Program providers and provide information and/or assist with use of specific program functions ( e.g., ordering and managing public and private vaccine inventory and generating vaccine coverage reports)

+ Engage with Vaccines for Children (VFC) and Vaccines for Adult (VFA)Program providers and provide information and/or assist with use of specific program functions ( e.g., ordering and managing public and private vaccine inventory and generating vaccine coverage reports).

+ Fulfill requests received from immunization information System (IIS) users and the public for immunization records and other information in accordance with Iowa laws, policies and procedures; transmit confidential information to requestors using secure data exchange methods.

+ Support IIS users to ensure they have appropriate access to application information and functions Support use of IIS data for immunization program activities such as VFC and VFA vaccine ordering and inventory management, perinatal hepatitis B prevention, surveillance, outbreak response, and immunization audits in childcare and school

+ Conduct data quality assurance activities in accordance with jurisdiction policies and procedures.

+ Collaborate with the data team to compile reports on frequent data discrepancies; recommend solutions to data quality problems and implement approved recommendations.

+ Resolve data discrepancies by contacting authorized users for information and correcting patient records.

+ Assist with provider enrollment into the IRIS application.

+ Create and manage individual user and facility accounts consistent with jurisdiction policies; inactivate accounts for users who are no longer authorized to access the IIS.

+ Collaborate with IRIS staff and vendor to troubleshoot reported issues with the IIS, including investigating potential bugs and connectivity issues.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

+ Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

+ Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

+ Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

+ Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

+ Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

+ Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

+ Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here .

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

***Please note: To pass the initial screening, applicants must meet at least one of the following minimum requirementsto qualify for positions in this job classification:

1) Six years of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).

2) All of the following (a and b):

a. A total of four years of education and full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and

b. A total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience.

3) Current, continuous experience in the state executive branch that includes eighteen months of full-time work as a Program Planner 1.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/ProgramPlanner2-04022.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many years do you have of full-time work experience in administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).

+ No experience

+ Less than six years' in the specified areas

+ Six years' or more in the specified areas

04

Do you have ALL of the following: A.) A total of four years of post high school/college education and full-time experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).)? Thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; AND B.) A total of two years of GRADUATE-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience. The experience used for A and B must be separate and unique. The same experience CANNOT be counted for A and B.

+ Yes

+ No

05

Are you a current permanent state Iowa employee with experience in the state executive branch that includes experience equal to eighteen months of full time work as a Program Planner 1?

+ Yes

+ No

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services - Public Health

Address

Lucas State Office Building

321 E 12th St

Des Moines, 50319

Website

https://hhs.iowa.gov/

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