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Global Head of Sales

Raleigh, NC

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Who We Are:

Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging, and emergency services. Bandwidth's total revenue in 2024 was $748 million, a 25 percent year-over-year increase. Our solutions and our Communications Cloud, covering 65+ countries and over 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers–including Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys and Five9–as well as Global 2000 enterprises and SaaS builders like Docusign, Uber and Yosi Health.

As a founder of the cloud communications revolution, we are the first and only global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, AI capabilities, owner-operated network, and broad regulatory experience. Our award-winning support teams help businesses around the world transform their communications every day. For more information, visit bandwidth.com

What We Are Looking For:

The Global Head of Sales is an in-person role located on our beautiful new campus at our Raleigh, NC headquarters. The position reports to Bandwidth’s Chief Operating Officer and is responsible for the growth, performance, strategy, staffing, and alignment of all departments within Bandwidth’s high-performing sales organization.

Bandwidth is always innovating. The Sales Organization works closely with our Product teams and customers as we expand the Bandwidth Platform. As an Enterprise Sales expert, the Global Head of Sales will be responsible for ensuring that Bandwidth continues to grow through long-term relationships with customers as their business grows globally. The Global Head of Sales actively participates in the strategic planning as a senior member of our executive leadership to develop comprehensive multi-year business plans and growth objectives.

Reporting to the Global Head of Sales will be all International and Domestic Sales, Account Management, and Solutions Engineering.

What You'll Do:

+ Creates an effective global sales strategy for both long-term growth and immediate double-digit year-over-year expansion of revenue.

+ Effectively leverages marketing, sales, product/service, and customer success teams.

+ NEW REVENUE GROWTH: Identifies growth strategies for pioneering new accounts of more than $1MM ARR and winning competitive opportunities in LATAM, APAC, EMEA, and North America.

+ EXISTING ACCOUNT REVENUE GROWTH: Delivers Dollar-Based Net Revenue Retention (DBNRR) objective by engaging our customer base to grow their businesses with us via upselling and cross-selling use of the Bandwidth Portfolio. This is a substantial portion of Bandwidth’s revenue.

+ BUSINESS DEVELOPMENT: Our business has a long sales cycle that requires a consistent and constant pipeline of opportunities. Our sales team must create and nurture deep and fruitful relationships with key customers and other strategic partners to the business, yielding crucial product roadmap intelligence and uncovering long-term revenue opportunities.

+ Builds a robust process to accurately forecast revenue, delivering projections within 1%.

+ Develops go-to-market strategies with effective resource allocation resulting in strong ROI.

+ Builds productive, collaborative relationships with fellow executives as well as leaders and Bandmates across the organization.

+ This role requires in-person collaboration with our customers. Expected travel for the Global Head of Sales will be approximately 50% of the time.

+ Designs quota plans that deliver company growth plans. Consistently and effectively meeting quota attainment metrics and rewarding the sales team for achievement.

+ Nurtures highly successful sales leaders and builds a strong bench of sales and leadership talent.

What You Need:

+ Experienced Global Head of Sales or Global SVP Sales with a track record of worldwide technology sales success and demonstrated business expansion and growth for $1B+ Revenue company or division.

+ 15+ years of progressive experience in B2B sales, including 5+ years in a senior sales leadership role, ideally within SaaS, CPaaS, or telecom/communications technology sectors.

+ Direct experience as a technology company enterprise (not consumer) sales leader with the ability to develop and nurture sales channels and partnerships in addition to delivering direct sales success.

+ Proven track record of building and leading successful sales teams that have consistently achieved or exceeded revenue targets.

+ Thorough understanding of a wide range of technology. SaaS, CPaaS, or adjacent industry experience required.

+ Demonstrates aptitude for learning and adapting to emerging technologies, including cloud and AI.

+ Proven success in establishing and maintaining excellent relationships with C-level executives of key target customers and channel partners.

+ Ability to facilitate discussions to resolve conflicting processes, content, and opinions, whether internally or with customers/partners.

+ Willing to challenge the status quo to innovate and win competitively.

+ Experienced in leading teams expertly and with low friction through change initiatives.

+ Has earned a reputation as a motivational and nurturing people leader, with a record of achieving high levels of team member engagement and job satisfaction.

+ Proven ability to develop sales leaders and build a strong bench of sales talent.

+ A driving and assertive sales leader who exhibits a high degree of integrity, passion, and positive energy.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

+ 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.

+ All new hires receive four weeks of PTO.

+ PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.

+ Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.

+ “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.

+ 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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