• Engineer, ServiceNow Development

    Raymond James Financial, Inc. (St. Petersburg, FL)


    Responsibilities:

    + Design, develop, and maintain high-quality, user-friendly ServiceNow catalog items and workflows.

    + Partner with stakeholders to gather and analyze requirements for catalog items, workflows, and integrations.

    + Develop reusable components and implement catalog development best practices.

    + Provide recommendations for new code development or existing code reuse.

    + Perform debugging and troubleshooting of catalog items, workflows, and integrations.

    + Conduct system testing to ensure solution reliability and functionality.

    + Create comprehensive documentation for processes, designs, and configurations.

    + Drive catalog experience improvements through proactive enhancements.

    + Maintain current knowledge of ServiceNow platform updates and industry standards.

    + Provide technical guidance and support for programming challenges.

    + Ensure thorough problem analysis and programming approaches to minimize rework.

    + Additional responsibilities as assigned.

    Skills/Previous Experience:

    + Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) is preferred.

    + Must have one (1) to three (3) years of relevant experience and a proven track record as a ServiceNow Developer, specializing in catalog items and workflows.

    + Three (3) to five (5) years of relevant experience and a proven track record as a ServiceNow Developer is preferred.

    + Comprehensive understanding of ServiceNow IT Modules including IT Service Management (ITSM), IT Operations Management (ITOM), or Service Portal.

    + Demonstrated experience in ServiceNow catalog development and workflow design.

    + Strong proficiency in JavaScript and ServiceNow Glide platform.

    + In-depth knowledge of ServiceNow modules, particularly Request Management and Service Portal.

    + Advanced problem-solving and debugging capabilities.

    + Proven ability to work both independently and as a team member.

    + Excellence in technical communication with both technical and non-technical audiences.

    + Agile methodology experience preferred.

    Licenses/Certifications:

    + None required.

    + ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred.