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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Under the direction of the Director of Pharmacy, the Pharmacy Supervisor will lead our specialty pharmacy team in delivering high-quality pharmaceutical care. This role involves overseeing operational functions of specialty pharmacy services which include but are not limited to prescription processing, benefits investigation, delivery, optimal medication management, coordination of pharmacy clinic functions, and collaborating closely with clinic staff to enhance patient outcomes. This individual will lead cross-functional teams, demonstrating strong project and staff management skills.

Locations

Stanford Health Care

What you will do

+ Leadership: Supervises and mentor specialty pharmacy team including but not limited to pharmacy liaisons and call center staff fostering a collaborative and supportive environment.

+ Daily Workflow Oversight and Optimization: Manage, coordinate, and direct operational and patient care activities within the area of responsibility. Identifying and implementing strategies to improve workflows, enhance efficiency, and maximize the value of technology and automation.

+ Call Center operations: Oversees call center operations, ensuring staff are well trained and knowledgeable about specialty pharmacy services. Responsible for monitoring call center and individual KPIs to drive performance and patient satisfaction

+ Quality Improvement: Identifying and implementing methods to measure program outcomes, support service sustainability, and drive quality improvement. Perform regular audits to ensure adherence to client service level agreements, accreditation standards and regulatory requirements.

+ Education and Training: Provides ongoing education and training for pharmacy staff, and patients regarding medication therapies and safety practices.

+ Policy and Procedure Development: Developing, reviewing, and maintaining policies and procedures for specialty pharmacy services.

+ Financial: Participate in financial operating forecast preparation. Identify and implement cost savings initiatives in areas of responsibility. Ensure proper billing procedures. Review/Evaluate/Escalate Third party drug reimbursement discrepancies

+ Performance Evaluation: Conducts regular performance evaluations and provides constructive feedback to pharmacy staff, identifying opportunities for growth and improvement.

Education Qualifications

+ PharmD degree from an accredited pharmacy school required.

Experience Qualifications

+ 3 years of experience in a pharmacy setting required.

+ Experience in supervision or management is preferred.

Required Knowledge, Skills and Abilities

+ Ability to train, supervise, coach, and evaluate remote and hybrid staff members

+ Ability to effectively communicate, both orally and written, with patients, staff, leaders, and other stakeholders

+ Ability to critically analyze and problem-solve issues

+ Ability to develop and lead process improvement projects

+ Ability to strategize, plan, and implement changes as needed

+ Ability to work effectively as both a team player and a leader

+ Supervise daily work and functions performed by staff and reschedule work assignments as needed

+ Ability to work with devices, information systems, and technical equipment utilized in pharmacy area

+ Knowledge of local, state, and federal laws and regulatory requirements related to areas of functional responsibility

+ Knowledge of prescription and non-prescription drugs and their indications, dosage, mechanism of action, efficacy, side effects, and contraindications

+ Knowledge of medical terminology (and abbreviations), pharmacology, therapeutics, pharmacokinetics, and disease states

+ Knowledge of methods and procedures involved in proper handling and storing of pharmaceuticals

Licenses and Certifications

+ RPH - Registered Pharmacist required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._

_You will do this by executing against our three experience pillars, from the patient and family’s perspective:_

+ Know Me: Anticipate my needs and status to deliver effective care

+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

+ Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $81.53 - $108.02 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .