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The opportunity

Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at Southland Casino in West Memphis, Arkansas. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$17.00 - $19.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

+ Weekly pay

+ Employee assistance program

+ Training and development opportunities

+ Employee discounts

+ Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

+ Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions

+ Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints

+ Implement policies, procedures, and service standards in conjunction with management

+ Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members

+ Coordinate with housekeeping department

More about you

+ 2 years of experience in front desk role

+ Hospitality/hotel experience required

+ Prior supervisory experience

+ Must be at last 21 years of age

+ Computer literate in MS Office programs; some experience with property management systems preferred

+ Must be fluent in English language both spoken and written

+ No college degree required

Shift details

Day shift

Evening shift

Split shift

Holidays

Evenings as needed

Weekends

Weekends only

Overtime as needed

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.