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Summary This position is located in the End User Operations Section, IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer. The position description number is 354393. The salary range reflects the locality pay for the Washington, D.C., Metro area. The incumbent will work a flextime, compflex, or maxiflex schedule. This is a non-supervisory, bargaining unit position. Responsibilities Manages special projects that have a significant impact on the delivery of customer support services. Represents customer support office in planning for the installation and implementation of new systems ( e.g., upgrade to a new operating system). Leads efforts to define post­-implementation support requirements. Develops and implements performance criteria to ensure that requirements are achieved. Independently designs, develops, and manages major software projects in a specific specialty area to meet complex new or modified current or future business requirements. Independently performs specialized data analysis in order to help understand the concerns of an organization within the Library of Congress. Prepares for and conducts top-down data modeling sessions involving user experts. Formulates conceptual data 'models, entity and attribute definitions, identifies areas of inadequate data availability and recommends methods and procedures for data collection and aggregation. Participates in information requirements analysis to assess the need for specific data reporting procedures. Provides expert analysis and advice on complex program related IT issues or problems where new analytical techniques must be developed to identify and evaluate findings. Based on operations and changing program requirements, identifies relevant issues. Collects relevant information from many varied sources, some of which are difficult to access. Makes authoritative recommendations. Works with a specialized group of programmers on complex, multi-faceted prototype systems. Updates and modifies existing applications, designs new applications and has continuing responsibility for maintenance of automation programs. Participates in the coordination of contract administration activities for long term, extensive technical service contracts. Independently evaluates contractor procedures for the analysis, design, development, test, and support of IT systems. Performs other duties as assigned. -- This announcement has an APPLICATION LIMIT of 300-applications. Therefore, applicants should apply as soon as possible. PLEASE BE ADVISED THAT THIS VACANCY ANNOUNCEMENT WILL AUTOMATICALLY CLOSE AT 11:59PM EST ON THE DATE THAT 300 APPLICATIONS HAVE BEEN RECEIVED UNDER THIS POSTING. If the 300-application limit is not met, the job announcement will close at 11:59 pm, on Wednesday, August 06, 2025. Applicants need to ensure they provide all supporting documentation at the time they apply to the vacancy announcement. Requirements Conditions of Employment Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment. Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Knowledge of troubleshooting techniques and analysis.** Knowledge of compliance and vulnerability remediation.** Knowledge and experience managing workstation configuration lifecycle management.** Knowledge and experience scripting for workstations. Ability to write technical documents. Ability to communicate effectively other than in writing. Education There are no education requirements for this position. Additional Information Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. Applicants must submit a complete application package that is received by the closing date of this announcement. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email [email protected]. The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of Equal Employment Opportunity at 202-707-6024 or email [email protected]. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. A “Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints. Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.