• Collections Agency Network Manager

    Intuit (Plano, TX)


    Overview

     

    Join our expanding team at QuickBooks Capital as a Collections Operations Manager, where you’ll play a key role in the Servicing and Collections team dedicated to the Business Credit Card product. We're seeking a versatile and detail-oriented professional who is passionate about optimizing our collections strategies and operations. This position is perfect for someone who flourishes in dynamic environments, possesses a comprehensive understanding of collections processes, and is proactive in addressing challenges across systems, processes, vendors, and data.

    What you'll bring

    + 3–5+ years of experience in collections operations, with a preference for experience in credit card or small business lending

    + Profound knowledge of collections strategies, tools, and regulatory frameworks (eg, FDCPA, UDAAP)

    + Demonstrated ability to work collaboratively across internal departments and with external partners

    + Strong analytical capabilities and comfort utilizing data to identify issues and inform decisions

    + High attention to detail with the aptitude to manage multiple priorities in a fast-paced environment

    Preferred:

    + Experience with Salesforce, payment gateways, and dialer platforms

    + An understanding of small business customer needs and behaviors within the financial services sector

    + A history of supporting both internal collections teams and coordinating with third-party agencies

     

    Join our team to significantly impact our growing QuickBooks Capital division, enhancing our ability to serve and support our Business Credit Card customers effectively.

    How you will lead

    + Support the entire collections lifecycle for Business Credit Card customers, from early delinquency to charge-off

    + Collaborate seamlessly with internal teams and external vendors to ensure accurate, timely, and compliant execution of collections activities

    + Monitor performance metrics and operational workflows, identify areas of improvement, and partner with leadership to implement effective solutions

    + Serve as a key point of contact between the collections team, platform/product teams, and third-party agencies, facilitating issue resolution and process optimization

    + Develop and maintain operational playbooks, workflows, and quality assurance controls

    + Partner with Compliance and Legal teams to ensure all activities conform to regulatory and internal policy standards

    + Provide supportive system-level tools in Salesforce, collections instruments, and payment platforms (eg, troubleshooting, change requests, UAT testing)

    + Contribute to the creation of reports and insights concerning collections performance and risk trends

     

    Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $126,000.00 - 170,000.00Southern California $115,500.00 - 156,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

     

    EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.