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Membership Services Representative

Dubuque Community Y

1 Positions

ID: 64298

Posted On 03/24/2025

Refreshed On 07/24/2025

Job Overview

Join our team at the YMCA as a Membership Services Representative, where you'll be the welcoming face of our organization! As the first point of contact at the front desk, you’ll play a vital role in creating a positive experience for our members and guests. From greeting visitors with a friendly smile to assisting with memberships, program inquiries, and facility needs, you’ll be at the heart of building a supportive and inclusive community. If you’re enthusiastic, customer-focused, and passionate about making a difference, this is the perfect opportunity for you!

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

ESSENTIAL FUNCTIONS:

+ Perform and provide excellent customer service skills by exceeding member expectations! Consistently greet every person who enters the Dubuque Y (by name, if known) and recognize all members and guests when they leave.

+ Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests, and ensure the member has a positive experience.

+ Answer phones, direct calls, and provide accurate information about membership and programs.

+ Be knowledgeable about all Y programs and sell them effectively. This includes being familiar with all current brochure information, upcoming events and other special activities. If information is not available, be responsible for obtaining the correct information, updating front desk resources and providing information to members.

+ Control access to the facility. Check-in members entering the building by scanning membership cards and obtaining proper identification of guests.Register for membership and/or programs, by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on Y forms.

+ Enter all transactions accurately and completely into the computer system. Balance all end of shifts and report any discrepancies to supervisor.

+ Maintain a supply of clean towels that should be available to members and guests at all times.

+ Follow and enforce all Y procedures and policies, including: personnel guidelines, safety guidelines, facility access procedures and membership policies. Carry out emergency plans as necessary.

+ Maintain a clean and safe Y. Take initiative to clean up/repair areas.

+ Attend and remain current on all mandatory trainings and staff meetings.

QUALIFICATIONS:

+ Strong communication, customer service and problem solving skills.

+ Ability to actively listen.

+ This person needs to be a self-starter, able to handle multiple tasks under limited supervision, work well in a team setting and be detailed oriented.

+ Experience with and knowledge of computers.

+ Possess a positive and professional attitude.

+ Have cash handling skills and the ability to reconcile shift transactions.

+ A willingness to commit to the mission of the Y.

Enjoy the added benefit of a complimentary YMCA membership as part of this position.

Primary Contact

1706027757317

Brandi Henneke

Membership Director,

563-556-3371

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

False

Job Details

Categories

Athletics/Fitness/Recreation

Customer Service

Volunteer and Non-profit

Location

Dubuque, IA

Shift

First Shift

Second Shift

Rotating Shift

Flexible

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

PTO (Paid Time Off)

Qualifications

Education

High School/GED

Company ID

973

Job REQ #

\# Positions

1

Start Date

20250324

End Date

20250824

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Dubuque Community Y

About the Company

Learn, Grow and Thrive with a Career at the Y

Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you. In more than 10,000 communities nationwide, our staff members—of all ages and from diverse back–grounds and life experiences—enjoy the personal satisfaction that comes from nurturing the potential of youth and teens, improving the nation’s health and well-being and providing support to our neighbors.

The Y is, and always will be, dedicated to building healthy, confident, connected and secure children, adult, families and communities. Everyday our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good.

With a areas of impact including **YOUTH DEVELOPMENT, HEALTHY LIVING, AND SOCIAL RESPONSIBILITY,** strengthening communities is our cause. At the Y, we believe that lasting personal and social change happens when we all work together. Every day we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to be healthy, confident, connected and secure.