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Global Customer Success Program Designer

Temporary 4 month contract

As the Global Customer Success Program Designer, you will act as the chief architect responsible for designing and organizing the foundational elements of a global Customer Success Program. Your work will focus on enabling scalable education, engagement, and support strategies to transform how we serve our customers. You thrive in fast-paced, dynamic environments and are comfortable adapting as priorities and projects evolve.

Key Responsibilities

+ Lead the design and documentation of global Customer Success programs by assessing the current state, defining the aspirational future state for each team, and outlining the strategic steps required to achieve that vision.

+ Own and execute Phase II of Customer Journey Mapping, developing a clear action plan to assess current performance, identify top priorities, and engage relevant stakeholders for implementation in Phase III.

+ Create and streamline onboarding plans for Customer Success teams, ensuring seamless integration of new team members through resource alignment, knowledge sharing, goal clarity, and coaching.

+ Drive continuous role-specific professional development by curating educational content and providing access to innovative research and best practices for Customer Success professionals.

+ Lead cross-functional collaboration and project management efforts to ensure alignment across departments and successful execution of Customer Success initiatives.

+ Launch and manage a Customer Success community feedback program to systematically gather, analyze, and act on input, driving ongoing improvements to team performance and customer experience.

Skills, Experience & Knowledge

Required:

+ 5+ years of experience in a Business Intelligence, Data Analyst, Consulting, or similar role

+ Strong project management and time management skills with the ability to balance multiple initiatives

+ Exceptional organizational skills with an eye for detail and execution

+ Strategic thinking with the ability to create long-term plans and align them with broader business goals

+ Proven ability to build trust and credibility with cross-functional Customer Success teams

+ Passion for enhancing the customer experience

+ Advanced proficiency in Microsoft Office Suite (especially PowerPoint, Word, and Excel)

+ Strong communication skills—both written and verbal—with the ability to clearly present both qualitative and quantitative business cases

+ A continuous learner who stays current with industry trends and brings fresh ideas to the team

+ A keen eye for design and aesthetics when creating presentations and collateral

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.