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Description

As the Servicing Operations Sr Specialist, you will be responsible for performing daily tasks according to procedures, service level agreements, and quality standards on behalf of customers, branch colleagues and internal colleagues.

Primary responsibilities include

+ Works on various tasks independently and support colleagues who need assistance completing their work.

+ Participate in research and management of issues that are escalated by colleagues and assigned by managers.

+ Participate in training on procedures or new tasks.

+ Assist with maintaining an inventory of all tasks performed in the department & also outsourced to third party vendors.

+ Assist with managing colleague caseloads, as necessary.

+ Collaborate with management regarding small to medium size initiatives in conjunction with BAU activities.

+ Participate in risk remediation and technology initiatives.

+ Complete tasks assigned by team lead and/or team manager.

+ Research and respond to requests for customers and business partners.

+ Sort/distributing mail and delivering packages.

+ Monitoring and responding to calls/emails/in person requests regarding shipping, mail, and courier services.

+ Scanning/imaging mail and documents.

+ Basic data capture & entry of daily volumes/metrics.

Qualifications, Education, Certifications and/or Other Professional Credentials

+ Solid organization and time management skills, & personal accountability. Able to plan & prioritize daily responsibilities.

+ Demonstrate professional communication skills (both written and verbal) in dealing with colleagues and customers.

+ Able to work independently & collaborate effectively.

+ Ability to lift 50 pounds.

+ Clean driving record.

+ Customer service phone & in person skills preferred.

+ Experience with financial services and banking industry preferred.

+ Knowledge of proprietary applications and systems preferred.

+ Introductory to moderate proficiency with MS365 and data/metrics preferred.

+ Flexibility to work in other Delivery Solutions/Footprint Solutions locations as needed & alternate schedules for team PTO coverage.

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: 9:30am-6 pm Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

08/05/2025