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Service Now IT Subject Matter Specialist II - Intermediate

Virtual

Req #749

Friday, July 25, 2025

**PacArctic,LLC,** a Koniag Government Services company, is seeking a ServiceNow Support IT Subject Matter Specialist to support PAC and our government customer. This is a remote opportunity. This position requires an active Secret Clearance.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

ServiceNow Support Specialist Senior-Level IT Subject Matter Specialist has the following duties and responsibilities:

+ Act as the authoritative source of support and development of all ServiceNow activities for OIG

+ Specifically, support the ServiceNow ITSM Pro SaaS product throughout its entire lifecycle of development, deployment, upgrades, maintenance, etc

+ Support the lifecycle of Incident, Problem, Change and Knowledge Management implementation in ITSM Pro environment

+ Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications

+ Configure and enhances core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, and Reporting

+ Support the Service Catalog implementation and operational updates as appropriate

+ Maintain existing workflows and updates them, add new workflows

+ Create reports and dashboards for users as necessary

+ Write JavaScript or other code as necessary to create new components in ServiceNow ITSM environment

+ Support and develop integrations with external resources and services such as Microsoft Office 365 and others

+ Manage users, groups and roles in ServiceNow platform environments

+ Plan, manages and executes major and minor platform version release upgrades and security patches for the ServiceNow platform and for ITSM Pro in a timely manner

+ Utilize best practices for code and configuration management for ServiceNow implementation such as update sets management and promotion between environments, code repositories, DevOps pipelines, etc.

+ Support instance activities such as instance cloning, update set migration, code review, various migration and/or new implementation related testing activities, etc.

+ Assist in the development and administration of user acceptance testing for new features released to ServiceNow users.

+ Perform root cause analyses in coordination with OIG IT teams to support troubleshooting and resolution of operational issues with ServiceNow applications.

+ Assist with troubleshooting and fixing of performance issues by working with OIG IT teams to provide resolution

+ Coordinate efforts on site with and reports results to government manager

+ Collaborate with team members to design best of breed solutions and resolution of technical issues

+ Support preparation of knowledge articles (i.e., User Guides) and IT related documentation; develops IT standard operating procedures

+ Support OIG IT Team in conducting market research and business analyses for additional ServiceNow modules, plug-ins, and potential integrations of a quarterly basis to support OIG’s evolving needs.

+ Enforce best practices for IT security, procedures, and compliance management

+ Support triage activities related to ServiceNow applications (e.g., user access issues), while remaining responsive to major events related to ServieNow outages or performance.

+ Coordinate with other IT professionals both internally and externally to the Department as required to efficiently support OIG users.

+ Participate with IT leadership and other IT staff members in analyzing and making recommendations relating to the configuration of the OIG's information technology systems, equipment requirements, budgeting, software, and hardware specifications.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _www.koniag-gs.com_ _._

_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_

Other details

+ Job Family Consulting Services

+ Job Function SME-Subject Matter Expert

+ Pay Type Hourly

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