• Patient Account Services Coordinator

    NTT DATA North America (Monroeville, PA)


    NTT DATA Services currently seeks Patient Account Services Coordinator to join our team working 100% remote for a leading Healthcare company. This is a temporary role, fully remote but within 1 hour of Monroeville, PA.

    Position Summary

    An Inbound Patient Account Services Specialist advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

     

    We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

    Key Responsibilities of the Inbound Patient Account Services Coordinator:

    • Develop a deep understanding of company processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.

    • Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.

    • Build a trusting relationship with patients by engaging in meaningful and relevant conversation.

    • Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.

    • Accurately and consistently document each interaction in the appropriate Revenue Cycle system.

    • Record, review, and take next steps to follow-up and resolve patient concerns.

    • Gather and examine patient information to determine eligibility for payment plans.

    • Meet call center metrics that include call volume and call quality.

    • Use technology to effectively liaison with other departments across pharmacy Specialty.

    • Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

    Required Qualifications:

    • 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.

    • 1+ years working with Microsoft Word, Outlook, and Excel.

    **Preferred** :

    • 1 year experience in healthcare billing, collections practices, and/or infusion services.

    • 1 year experience in pharmacy billing and reimbursement. Effective written and verbal customer service skills.

    • Ability to work independently and on a team.

    • Ability to offer emotional support and empathy.

    • Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday).

    Education

    • Verifiable High-school diploma or GED required.

    About NTT Data :

    NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

     

    NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.