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Job Summary:Be the welcoming face of compassionate, inclusive care.

The Horizon Program at MaineGeneral Medical Center provides confidential, comprehensive medical and supportive services to individuals living with HIV/AIDS. We also offer preventative care, including PrEP and PEP, STI screenings, and other vital health services for at-risk populations.

As the Patient Services Representative (PSR), you’ll play a key role in supporting access to stigma-free healthcare. This is a meaningful opportunity for someone who values connection, service, and making a difference.

Job Description:

What You’ll Be Doing:

+ Greet and check in patients with professionalism and empathy

+ Schedule appointments and manage daily front desk operations

+ Use EMR systems to register patients and maintain accurate records

+ Verify insurance coverage and obtain prior authorizations as needed

+ Collect co-pays and assist patients with financial counseling referrals

+ Answer phone calls and support patient inquiries with clarity and care

+ Ensure patient confidentiality while creating a welcoming, inclusive space

What We’re Looking For:

+ Experience in healthcare registration, medical office, or other customer-facing settings

+ Sensitivity to the needs of individuals living with HIV/AIDS or accessing preventive care

+ Strong communication skills and a team-oriented mindset

+ Familiarity with EMR systems and insurance verification

+ Ability to multitask in a fast-paced clinical environment

Why Join the Horizon Program?

+ Work in a mission-driven clinic dedicated to nonjudgmental, affirming care

+ Support patients with complex health and social needs

+ Collaborate with a compassionate team committed to health equity

+ Make a meaningful impact at the front line of patient care

Scheduled Weekly Hours: 40

Scheduled Work Shift: Day (United States of America)

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

+ We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

+ Employees have access to industry-leading leave for new parents.

+ A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

+ An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

+ Tuition Reimbursement is available to all employees to further develop skills and career.

+ We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

+ Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

+ We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)