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17029BR

Title:

Patient Registration Associate (Call Center)

Department/Cost Center:

815 - Dept Of Surgery

Job Description:

Responsible for efficient and timely servicing of all inbound and outbound patient and provider phone calls in the Department of Surgery. Adheres to appropriate phone scripts and provides accurate and succinct messages in response to inquiries. Schedules appointments accurately and triages calls to appropriate staff. He/she follows established center policies and procedures, demonstrates the ICare values and provides excellent customer service.

Salary Range:

$17.00 - $22.55 hourly

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Auto req ID:

17029BR

Job Requirements:

Qualifications:

Education: High school diploma or GED; or equivalent experience.

Work Experience Required: Previous medical office experience preferred

License/Certification Required: n/a

Skills: Microsoft Office, scheduling software, Epic preferred. Strong customer service skills with the ability to multitask. Knowledge of medical terminology strongly preferred.

**Population Served:** General Surgery and Bariatrics, Young adult to Geriatric.

Employment Status:

Full-Time

Hours/Week:

40

Posting Title:

Patient Registration Associate (Call Center)

City:

Rochester

Work Shift:

Days

Area of Interest:

Clerical

The Hospital is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.