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Employment Type:

Full time

Shift:

Description:

Purpose

Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.

Note: “patients” refers to patients, clients, residents, participants, customers, members

**Our Trinity Health Culture:** Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership:

Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.

Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

Direction & Growth:

Providing advice, guidance & leadership to service area, functional area, RHM & Regions.

Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.

Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

Strategic Support & Accountability:

Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.

Responsible for supporting regional efforts to comply with functional area priorities.

Accountable for the selection, evaluation & overall success of the functional leadership teams.

Organization-wide focal point for establishing functional strategies & governance over financials & staffing.

Accountable for communication between service area functional area, RHM & Region leaders.

Operational Delivery

Responsible for measuring & reporting KPIs / metrics &value delivery.

Providing advice, guidance & leadership for the colleague life cycle.

**Maintains a Working Knowledge** of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Manages the learning systems & training team and related projects and initiatives

+ Coaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.

+ Removes barriers to achieve individual and group objectives.

+ Responsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.

+ Participates in establishing annual departmental goals, budget preparation & management. Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.

+ Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ’s & other related written correspondence, documents & forms.

+ Tracks and monitors key metrics, program data, benchmarking data, goal achievements and team results. Refines and develops new reports to accurately reflect department progress, work/task volumes. Creates appropriate reports or dashboards to present to leadership.

Training Strategy & Program Management:

+ Lead a team of LMS administrators, training consultants, and content creators to deliver high-impact learning experiences.

+ Develop and implement a scalable training strategy for both HRSS teams and end users across the organization.

+ Design learning solutions that enhance system proficiency, support self-service adoption, and improve the effectiveness of HRSS operations.

+ Align training programs with organizational change initiatives, specifically related to Workday Help, Journeys, and Knowledge tools.

+ Champion a culture of continuous learning by leveraging data, feedback, and performance metrics to refine training content and delivery.

Strategic Leadership:

+ Collaborate with HR and business leaders to ensure learning programs support organizational goals and system-wide adoption of HR tools.

+ Ensure content and knowledge platforms are accessible, current, and effective in supporting end-user needs.

+ Utilize analytics and reporting to measure learning impact and identify areas for improvement.

Strategic Focus Areas:

+ Strategic Thinking and Change Leadership

+ Data-Driven Decision Making & Continuous Improvement

+ Training & Knowledge Content Development

+ Learning Management System (LMS) Oversight

Team Leadership and Cross-Functional Collaboration

Minimum Qualifications

+ Bachelor's degree or an equivalent combination of education and experience.

+ Five + years of experience in training, learning & development, knowledge management, HR technology training or 3+ years of leadership experience.

+ Experience developing working systems, standard operating procedures, training teams or LMS administration.

+ Experience in HR Shared Services or HR system training, preferably in a healthcare or large complex organization.

Additional Qualifications (nice to have)

+ Master’s Degree

+ Two+ years of leadership experience preferred

+ Two+ years LMS administration.

+ Certifications: Workday certification in relevant modules (Workday Help, Journeys, Learning) is a plus. Instructional design, training, or change management certifications (e.g., ATD, CPTD, Prosci) are also beneficial.

+ Workday training experience is highly preferred.

Physical & Mental Requirements & Working** **Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

+ Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional

+ Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional

+ Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

+ Exposure to interruptions, shifting priorities & stressful situations. Frequent

+ Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent

+ Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent

+ Perform manual dexterity activities & / or grasping / handling. Continuous

+ Ability to climb, kneel, crouch & / or operate foot controls. Occasional

+ Use a computer / other technology. Frequent

+ Sit with the ability to vary / adjust physical position or activity. Frequent

+ Maintain a safe working environment & use available personal protective equipment (PPE). Continuous

+ Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous

+ Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

+ Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

+ Lift a maximum of 30 pounds unassisted. Occasional

+ Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional

+ Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

+ Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional

+ Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:

+ Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional

+ Lift a maximum of 30 pounds unassisted. Occasional

+ Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional

+ Encounter a clinical / patient facing / hands on interactive work environment. Occasional

+ Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous

Hourly pay ranges: $46.31 - $69.46

_Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)_

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran