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Additional Information

**Job Number** 25120139

**Job Category** Sales & Marketing

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

JOB SUMMARY

The Senior Director, End-to-End Experience Design, US & Canada role will adopt global end-to-end (E2E) brand roadmaps developed by the center

team to meet the specific needs of regions across the continent. As “pod” leaders within the Continent Lodging Product & Services organization, they

will lead cross-discipline teams to execute prioritized, measurable, and high-impact work, leveraging customer insights and market research to drive

innovation and brand evolution. The Senior Director will oversee the development and implementation of tailored E2E experience strategies,

ensuring alignment between business objectives and customer expectations. This role requires fluency in all aspects of physical and digital brand

management and will be key in collaborating across disciplines to deliver outstanding customer experiences. The Senior Director will coordinate with

global and other continent E2E teams to share best practices and learnings, fostering a global culture of continuous improvement and innovation.

CANDIDATE PROFILE

Education and Experience

_Required_

• Ten or more years’ relevant professional experience in customer experience design, brand strategy, design thinking, trends and

innovation, or related function, demonstrating progressive career growth and patterns of exceptional performance

• Demonstrated ability in customer experience design, design thinking, innovation, brand and product development, journey mapping

_Preferred_

• Bachelor’s degree from an accredited college or university in design, experience design, or service design

• Past experience leading the design, development, and delivery of complex customer experiences or brand strategy, using design thinking,

creativity, and expert communication skills to deliver powerful, results-oriented meetings and workshops

CORE WORK ACTIVITIES

• Develop and implement tailored E2E experience design strategies considering customer feedback, maps, personas, user research,

technical constraints, and opportunities to create end-to-end experience design concepts that support business and consumer objectives.

• Lead all aspects of E2E user experience design utilizing quantitative and qualitative methodologies (i.e., testing prototypes through user

interviews, coordinating in-depth usability testing, mining user analytics, etc.).

• Work closely with loyalty, enterprise partnerships, and global brand stakeholders to understand brand and product strategies, and

differentiators to inform concepts and experiences requiring distinctive approaches.

• Collaborate with cross-discipline teams to deliver outstanding customer experiences.

• Leverage and share best practices and learnings with other continent and global teams to foster innovation and accelerate continuous

improvement.

• Lead the concepting and design of new products or services and pilot these concepts in market, and consult on deployment and

implementation.

• Interpret research such as quantitative data and qualitative feedback into actionable next steps.

• Identify and develop consumer trends and translate into opportunities for MI. Demonstrate understanding of trends that are post-peak,

peak and emergent in terms of adoption.

• Cultivate global and multi-disciplinary relationships and collaborate with other teams at MI including Consumer Insights & Data Analytics,

Physical Design, Development, Continent Lodging Services, Owner & Franchising Services, Partnerships, Marketing, and Digital.

• Communicate design ideas and prototypes clearly and persuasively to a variety of audiences.

The salary range for this position is $147,000 to $222,600 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._