• Service Coordinator

    Insight Global (Wall, NJ)


    Job Description

    One of Insight Globals Security solutiosn clients is looking for a Service Coordinator to join their team in Wall, NJ. This person will play a key administrative and operational role in supporting the service and installation functions of their National Accounts division. They will be responsible for managing the daily service backlog, coordinating technician schedules, and ensuring seamless communication between customers and technicians.

    Key Responsibilities:

    - Assist National Accounts Manager with day-to-day service and installation coordination tasks.

     

    - Manage and prioritize the service backlog for the service team.

     

    - Schedule and dispatch a team of 5 field technicians for service and installation jobs.

     

    - Act as the primary point of contact for customer service requests and inquiries.

     

    - Coordinate with subcontractors and vendors for installation work and job site needs.

     

    -Track job progress and ensure timely completion of service tickets.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - 2-5 years of administration or coordination roles

     

    - Experience working on scheduling road/field employees

     

    - Strong communication skills -Experience in construction, plumbing, asphalt, or any field service work

    - Prior experience working with Johnson Controls, Siemens, Simplex null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].