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Job Description

Within the Training Department, your primary mission will be to support our customers by training them to use our software effectively. You will also be responsible for creating and updating training materials (training decks, documentation, videos, etc.).

You will be in charge of the creation, delivery, and planning of various training modules. Your responsibilities include :

--Create and validate training materials in collaboration with the Marketing Department (e.g. user documentation, presentations, and tutorial videos).

--Manage your training schedule independently to accommodate client needs.

--Ensure customer satisfaction and provide post-training support to attendees.

--Carry out simple application configurations for clients when necessary.

--Collaborate with Project Managers and other departments to ensure an optimal customer experience.

--Deploy small pre-configured projects to facilitate client onboarding or demos.

--Participate in occasional side projects or tasks aimed at improving team processes or resources.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1+ years experience in a training or teaching role within a corporate environment.

Familiar with online distance learning techniques and virtual classroom tools.

Exceptional communication and presentation skills with confidence to engage an audience for a 2-hour training session.

Comfortable working with SaaS Software, CRM systems (e.g., Salesforce) and/or knowledge of ERP systems.

Strong interest in understanding business processes and you enjoy customer contact.

Strong proficiency with Microsoft Office Suite Fluent in Spanish

Fluent in French

Understanding of Accounting principals null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].