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Job Description

Insight Global is looking for a Incident Management Coordinator to monitor assist with supporting large applications. They will be making sure everything is up and running to support these applications that affect multiple users. They will be doing some troubleshooting of applications, and hosting conference calls if they cant figure out the problem.

Under minimal supervision, provides incident management and system monitoring assistance. Responsible for support, problem determination and solutions of critical technology incidents. Provides monitoring for system applications and issues and responds to and escalates technical issues as required. Responsible for providing high level and timely IT support to all levels.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-Actively and consistently supports all efforts to simplify and enhance the customer experience

-Manages high/critical incidents and ensures tickets are fully documented and resolved properly

-Escalates issues as needed to Sr. Systems Support Specialist

-Monitors system/applications using tools such as Webtop and CPM

-Responds to requests for technical assistance electronically, by phone and in person

-Diagnoses and resolves technical issues related to hardware, software and networks

-Logs interactions via ticketing system. Conducts follow-up when needed to ensure closure of ticket

-Documents processes, resolutions and sends e-mail communications to user base

-Stays current with system information, changes and updates

-Assists with Assoc Systems Support Specialist duties as needed

-Educates IT and the business about security policies and consults on security issues regarding user built/managed system

Experience with basic Windows server administration (Active Directory, Exchange, etc.)

1-3 yrs experience supporting IT environment

Networking knowledge

Flexible schedule

Ability to read, write, speak and understand English

Ability to support remote sites and VPN connected users

Ability to enforce company computer related policies

Ability to effectively communicate verbally and in writing with all levels of customers

Able to work in a 24x7 environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].