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Fair Haven Community Health Care

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.  We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The Patient Access Supervisor II plays a critical leadership role in overseeing front-end operations across two buildings that support diverse multispecialty clinical services. This position operates within a large and complex operational environment, requiring daily oversight of patient access workflows—including registration, scheduling, and insurance verification.  I n addition to core patient access responsibilities, the Supervisor II provides day-to-day support for building operations , helping ensure that both facilities function safely, efficiently and align with patient need and optimal throughput.

Duties and responsibilities

Reporting to the Practice Manager, the Patient Access Supervisor is tasked with achieving Fair Haven’s

goals for patient satisfaction; enhancing access to health services and contributing to quality

Improvement initiatives.

Typical duties include but are not limited to:

+ Provides daily supervision and operational support to Patient Access team across two buildings and multiple front desk locations in each.

+ Manages Site Leads and delegates responsibilities as needed to ensure efficient daily operations and alignment with organizational priorities.

+ Manages Patient Welcome Coordinator functions and oversees patient flow into the building to ensure a welcoming, organized, and efficient entry experience.

+ Serves as an active member of the Environment of Care (EOC) Committee, contributing to safety initiatives, regulatory readiness, and ongoing facility assessments.

+ Ensure adherence to HIPAA and other regulatory requirements while implementing policies to maintain data integrity and confidentiality.

+ Monitor key performance indicators (KPIs), prepare performance reports, and implement process improvements.

+ Identify training needs, develop ongoing training programs and conduct training sessions on new procedures and software updates.

+ Works with Practice Manger to determine operational workflows through assessments, reviews, and planning.

+ Work closely with clinical and billing departments to coordinate patient care and billing.

+ Responds promptly and professionally to patient inquiries and concerns, including providing Spanish translation when needed, to ensure clear communication and a positive patient experience.

+ Act as a “super user” for practice management software (Epic)

+ Maintain staff schedules across multiple locations and facilitate monthly meetings

Qualifications

Associate degree and minimum of three years of experience in a patient access or healthcare operations supervisory role, preferably within a multispecialty or multi-site setting. In lieu of a degree, five or more years of relevant experience may be substituted. The selected candidate will have:

+ Expertise in practice management software and scheduling systems (Epic).

+ Oral and written proficiency in English and Spanish required.

+ Strong critical thinking and problem-solving skills are essential for effective cross-functional collaboration and multi-site coordination.

+ Proven ability to manage competing priorities and maintain operational excellence in a fast-paced environment, while effectively balancing day-to-day oversight with the execution of strategic initiatives.

Work Environment

+ Variable 8 hr. shifts between 7am-8pm, including weekends as needed

Direct reports

Front Desk Leads

Patient Access Representatives (Front Desk)

Patient Welcome Coordinator

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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