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Description

The Treasury Management Services Specialist 2 provides excellent customer service while supporting the wire transfer product. They will perform a variety of tasks and assignments, including but not limited to the following:

+ Processes wire transfers through the backend wire transfer system with a high degree of proficiency and speed.

+ Communicates with internal colleagues and external customers via phone, email, and written correspondence; exchanges information and resolves issues by researching solutions and identifying the best solution, where multiple non-standard solutions are available.

+ Handles escalated customer issues, or further escalates customer issues as appropriate.

+ Participates in system upgrades and testing, as needed.

+ Cross-trains regularly to maintain proficiency in a variety of departmental functions and administrative tasks.

This is an in-office role with work hours of Monday-Friday from 9:00 am - 6:00 pm EST.

Basic Qualifications:

+ High School diploma or GED required.

+ 3 or more years direct customer service experience

Preferred Qualifications:

+ Ability to multi-task while performing multiple high risk processes.

+ Ability to work in a fast-paced environment.

+ Experience working in a high risk area with the ability to identify and mitigate potential risk.

+ Experience with high performance culture is a plus.

+ Ensure efficient and timely deliverables; adapt quickly to an intense and changing environment.

+ Ability to work under tight deadlines with accuracy.

+ Demonstrated ability to learn multiple processes quickly.

+ Experience servicing customers via telephone, a plus.

+ Ability to perform accurate work under pressure is critical.

+ Ability to work effectively in a deadline driven, high monetary risk environment.

+ Strong verbal and written communication skills.

+ Strong analytical and decision-making skills.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.