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Job Description

The Registrar at the Icahn School of Medicine at Mount Sinai (ISMMS) provides strategic and operational leadership for the Office of the Registrar. Reporting to the Senior Associate Dean for Enrollment Services, the Registrar ensures the integrity, accuracy, confidentiality, and accessibility of student academic records and supports the institution’s educational mission through effective management of registration, enrollment, grading, degree conferral, and compliance processes.

This role oversees a student-centered team, promotes operational excellence through process improvement and technology integration, and collaborates closely with Enrollment Services departmental units: Admissions Operations, Student Financial Services, and Disability Services. The Registrar is also responsible for maintaining compliance with institutional policies and regulatory standards, including FERPA, and assessing operations against national best practices to optimize service delivery and resource use.

Qualifications

+ Bachelor?s degree required, Master?s degree preferred.

+ A minimum of 8 years of experience in higher education, with at least 5 years in a leadership role related to registration services, student services, academic records management, or enrollment operations. Supervisory experience is required.

+ Prior experience with graduate and/or professional degree program delivery, with medical school or health science university experience highly preferred.

+ Expertise in student information systems (e.g., Empower, Jenzabar, Banner, Colleague, Peoplesoft) and enrollment technologies, with a strong understanding of academic policies and regulatory compliance in higher education.

+ Demonstrated leadership in managing teams, process improvement, and cross-department collaboration. Strong organizational, analytical, and problem-solving skills are essential for ensuring exceptional student services and maintaining the integrity and security of academic records.

+ Excellent oral and written communication skills, with the ability to interact effectively with students, faculty, and leadership from diverse backgrounds. Ability to exercise tact and diplomacy in sensitive situations.

+ Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams), with the ability to implement and optimize technology solutions, including AI tools, to support institutional goals.

+ Ability to work in a culturally diverse environment and a deep respect for academic principles and culture, ensuring student-centered service and support for student success initiatives.

Non-Bargaining Unit, 802 - Enrollment Services - ISM, Icahn School of Medicine

Responsibilities

_Strategic Leadership & Compliance_

+ Provide strategic direction for the Office of the Registrar aligned with institutional goals.

+ Develop, implement, and enforce academic and administrative policies.

+ Ensure compliance with FERPA, institutional policies, and federal/state regulations.

+ Maintain awareness of national best practices in registrar operations and academic recordkeeping.

+ Support onboarding and training efforts for staff, faculty, and administrators in academic systems and policies.

+ Ensure registrar services are inclusive and responsive to special student populations, including veterans and students with accommodations.

_Academic Records & Policy Administration_

+ Serve as the official custodian of student academic records.

+ Ensure the integrity, accuracy, confidentiality, and secure access of all educational records.

+ Maintain student status and eligibility in various 3 rd party data sources, e.g. AAMC Student Records Systems (SRS), National Board of Medical Examiners (NBME), Visiting Student Learning Opportunities (VSLO).

+ Oversee document request processing (e.g. transcript generation, enrollment verification documents, state licensure verification documents), grade submissions, student record changes, and academic standing updates.

+ Interpret and apply institutional policies related to grading, probation, dismissal, and graduation.

+ Validate the evaluation of transfer credits and transcripts from accredited institutions.

+ Maintain and update visiting student articulation agreements.

+ Collaborate with degree program leadership, student affairs deans, and curricular affairs deans on curricular changes and student enrollment adjustments.

+ Maintain the academic catalog in the student information system and ensure accurate course information.

+ Manage the conferral of degrees.

+ Serve as School Certifying Official (SCO) ensuring Veteran students are properly certified for VA education benefits and provide guidance and support to students navigating their VA benefits.

_Registration, Scheduling, and Enrollment_

+ Direct all aspects of course registration, course scheduling, and enrollment status changes.

+ Coordinate the registration process for each academic term.

_Technology & Business Process Optimization_

+ Oversee the student information system, ensuring data accuracy and security.

+ Serve as the security administrator for registrar-related access to the student information system.

+ Lead implementation of new technologies and revise workflows to improve efficiency.

+ Provide system training and documentation for faculty and staff.

_Institutional Reporting_

+ Ensure timely and accurate reporting to external entities (e.g., IPEDS, Clearinghouse).

+ Support institutional accreditation and compliance reporting requirements.

+ Prepare academic data analyses to inform strategic planning and policy development.

Knowledge, Skills, and Abilities:

The ideal candidate will bring substantial expertise in academic records management and enrollment services within a higher education environment. Proficiency with student information systems is essential, along with strong technical skills in Microsoft Office 365 and related platforms.

Outstanding written and verbal communication skills are required, as well as the ability to lead teams, manage multiple priorities, and maintain accuracy under pressure. The Registrar must demonstrate strong organizational, analytical, and problem-solving abilities, along with a commitment to student-centered service.

As a senior leader, the Registrar must exercise sound judgment and discretion, with the capacity to interpret and apply complex academic policies and regulations, including FERPA. A strategic, solutions-oriented mindset and experience driving process improvements and technology integration are highly valued.

Additional key competencies include collaborative leadership, cultural competence, and the ability to build effective relationships across diverse constituencies. The successful candidate will be adaptable, forward-thinking, and aligned with the institution’s mission.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $86772 - $130159 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.