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Flik Hospitality Group

Salary: $75,000/Yr-$80,000/Yr

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Hospitality Coordinator/Meeting & Event Planner is responsible for executing on various hospitality initiatives and associated support services to offer best-in-class service to NBCU clients. This position will focus on supporting meeting and events on The Commons Conference Center, large-scale events, and employee activations.

RESPONSIBILITIES:•Serve as primary contact for clients for The Commons Conference Center, responsible for coordinating meetings and ensuring a high-quality client experience•Assist Manager of Hospitality with planning and execution of larger-scale events in Facilities-managed spaces•Manage and book Conference Center meeting reservation requests, maintaining room schedules through Outlook booking system•Communicate directly with clients before, during and after meetings, maintaining positive relationships and responding to inquiries and requests in a timely manner. This includes management of the Hospitality Team inbox.•Manage calls, field questions and respond to inquiries thoughtfully and independently, directing callers to appropriate departments if necessary. Exercise good judgment and a strong intuition to anticipate the needs of each customer.•Serve as on-site host for meetings and events to ensure smooth operations, client satisfaction and effectively handle any issues that arise•Collaborate with Catering to plan menu offerings and coordinate with clients•Coordinate and manage NBCU trade services including A/V, janitorial, movers, and security•Assist with daily Conference Center floor management including daily walkthroughs of space and room refreshes and resets as required•Presence at Hospitality Desk on The Commons is required; must be comfortable meeting and engaging with people in a warm and welcoming manner•Ensure Event Log is updated in a timely and accurate manner•Maintain work order log and submit work orders in Archibus system as needed•Maintain inventory of supplies and place orders as needed•Compile analytics on conference room utilization as requested•Conduct follow-up calls with customers when appropriate to provide them with status updates on their requests•Ensure every call is answered with enthusiasm and each caller has an efficient and memorable experience•Maintain a strong awareness of business activity and how this will affect the responses to requests•Process changes and cancellations in a timely manner.•Maintain a comprehensive knowledge of our services, schedules, and amenities.•Work with other team members to ensure smooth operations.•Address and resolve customer complaints or issues related to reservations and escalate to management when necessary.•Communicate with other departments or staff to ensure that customer needs are met

KEY COMPETENCIES:•At least 2years previous corporate conference planning experience•A bachelor’s degree preferred•Excellent organizational skills, with the ability to prioritize tasks•Outstanding customer service skills•Superior verbal and written communication skills•Work experience with reservation software platforms•Communications, Event Planning or Hospitality background preferred.•Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)•Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.•Ability to adapt quickly to change and maintain a flexible approach when providing customer support.•Able to work a flexible schedule to include evening and weekend hours.•Discreet, ethical and committed to maintaining a high degree of confidentiality.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information.

Req ID: 1442156

Flik Hospitality Group

HILARIA KWAKUMEY

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