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Description

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

+ Competitive pay with bonus opportunities

+ Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

+ Relocation assistance

+ Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.

+ Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

IT Support Specialist II | Pay Range: $62,500.00 - $76,550.00

IT Support Specialist I | Pay Range: $55,800.00 - $68,350.00

Join our dynamic** **IT Support Services** **Team!

The IT Support Services Team is a cornerstone of Southwest Power Pool (SPP), playing a vital role in keeping the organization running smoothly. We pride ourselves on our dynamic interactions across the company—from the executive suite to our contract employees—and our ability to build strong, collaborative relationships at every level.

We’re more than just a support team—we’re partners in progress. Whether it’s troubleshooting hardware, supporting Office 365, or driving automation initiatives, we work at the heart of technical operations to ensure SPP’s systems and people stay connected and productive.

We’re looking for someone who thrives in a fast-paced, customer-facing environment and is ready to take on a variety of technical challenges. The ideal candidate will bring:

+ A strong technical foundation with experience in Windows operating systems and common enterprise software

+ Working knowledge of Office 365—especially Teams and InTune administration

+ Hands-on experience with laptop setup, desktop support, and repair

+ Familiarity with IT ticketing systems (ServiceNow experience is a plus!)

+ Excellent troubleshooting skills with a logical, solution-oriented approach

+ Strong communication and interpersonal skills—patience and professionalism are key

+ A customer-first attitude with a drive to deliver excellent service

+ Flexibility and eagerness to learn and adapt in a dynamic IT environment

If you're ready to grow your IT career while making a real impact across the organization, we’d love to hear from you.

Your Role

As an IT Support Specialist, you’ll be a go-to expert for intermediate-level technical support. You’ll ensure our desktop computers, virtual machines, and applications run smoothly—and help drive process improvements through innovation and automation.

+ **Tech Troubleshooting:** Install, diagnose, repair, maintain, and upgrade desktops, laptops, virtual machines, and essential software. Address issues related to digital certificates, peripherals, multi-function devices, and some A/V equipment.

+ **User Access Management:** Provision logical and physical access for users to ensure smooth, secure operations.

+ **Ticket Management:** Leverage ServiceNow to efficiently manage, track, and resolve IT support requests. Ensure clear, timely communication with customers and maintain detailed documentation of all actions taken within the system.

+ **Service Desk Integration:** Learn and support Service Desk operations, including completing access forms and related administrative tasks.

+ **Office 365 Administration:** Assist with Office 365 services, including Teams and InTune management, to support our digital workplace.

+ **Automation Initiatives:** Support efforts to automate tasks and reduce manual processes, improving team efficiency.

If you're ready to elevate your IT support career and make a meaningful difference, click apply!

To be successful as the IT Support Specialist II, we're looking for:

+ Bachelor’s degree in an Information Technology related field, or equivalent experience

+ Level II: Three (3) plus years of infrastructure support experience is required, Two (2) plus years of experience in Provisioning, De-Provisioning access

+ Level I: No experience required

+ Experience in Identity and Access Management, including requirements, design, implementation, deployment, and operations

+ Excellent customer service skills

+ Strong understanding of Active Directory, security groups, etc

+ Strong understanding of operating systems, applications, networks, and hardware

+ Lifecycle Management, Identity & Role Lifecycle Management, and customer-focused IAM implementations

+ The ability to acquire job specific skills and certifications through formal and on-the-job training

+ Basic Knowledge of VDI Infrastructure

+ Provide advanced network support, hardware break-fix, anti-virus deployment, spyware removal and software application support

+ Understanding of and compliance with SPP Policies and Procedures

+ Technical certification as approved by the supervisor of the IT Support Services team, or the ability to secure such certification within six months of employment. Examples of certification are, but not limited to:

+ CompTIA+ ITIL Foundations

+ Microsoft Fundamentals Certifications

Preferred:

+ ServiceNow experience

+ Advanced certifications such as CompTIA A+, ITIL, or any relevant Microsoft or ServiceNow certifications are highly desirable.

+ A Intermediate knowledge of PC architecture, support, and troubleshooting is desired

+ Intermediate Information technology related certifications

+ Automation knowledge including batch file and basic scripting.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands** **:

+ The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

+ While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.

+ The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.

+ The employee may be required to lift and move up to 50 pounds.

+ Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.

+ Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

+ Lifting and transporting of heavy to moderately heavy objects such as computers and peripherals.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Working extended hours may be required. This position is required to participate in an on-call rotation.

Work Location:

This is a hybrid position located in Little Rock, Arkansas.

Travel Requirement:

This position requires minimal travel (approximately 10%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at [email protected] and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool (https://spp.org/careers/culture-of-belonging/) .

Full job descriptions will be made available to those selected for an interview.

Qualifications

Education

Preferred

+ Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.