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Agent Licensing & Administrative Support Specialist (Hybrid)

Date: Jul 26, 2025

Location:

Webster, MA, US

Company: MAPFRE

Summary:

Performs the responsibilities associated with the Agent Licensing/Contract functions for both existing and newly appointed agents including the licensing and appointing of agencies with the various Divisions of Insurance (DOI) and the creation and maintenance of agency data within various Company systems.

Responsibilities:

+ Performs various duties relating to new agent appointments, book transfers, adding / removing lines of business, terminations, and address changes along with other responsibilities which include preparing all necessary documentation such as Marketing Notices, applicable agency contracts and licensing of agents.

+ Works closely with Business Development and other representatives in addressing contracting and licensing issues and follows up with the appropriate line departments when necessary.

+ Maintains records, compiles information, and submits the necessary forms / documentation in a timely manner in order to keep agents licensed in compliance with state DOI licensing requirements.

+ Conducts monthly and/or quarterly reconciliation audits of agent licensing requirements and active agent appointments in accordance with departmental and internal auditing procedures.

+ Calculates and submits payment requests for individual agent licensing payments as well as assist with the preparation of the annual licensing payments to the respective state DOI departments.

+ Maintains / ensures accuracy of agency information in all applicable systems.

+ Maintains and enters agent commission rates including bonus commission.

+ Provides ad hoc queries and reports including, but not limited to, monthly licensing activity results and new agent appointment activities.

+ Works closely with LexisNexis and our agents to ensure all agents have accounts set up respectively

+ Works closely with Licensing / Contracts Specialist in all aspects of issuing, updating, and rescinding agency credentials in MAPFRE systems in adherence with departmental guidelines.

Skills/Abilities:

Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience.

Experience: 1 - 3 years or High School equivalent plus 3 - 5 years.

Qualifications:

+ Excellent oral and written communication skills.

+ Advanced organization, time-management and planning skills.

+ Personal Computer skills, Microsoft Word, Excel, and Internal Systems administration required.

+ Knowledge of TronWeb, V12, and AS400 preferred.

\#MAPFRE123

At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.

+ For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.

+ For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.

+ For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.

This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected] .

_We are proud to be an equal opportunity employer._

**Nearest Major Market:** Worcester

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