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Primary City/State:

Mesa, Arizona

Department Name:

C/P-Integrated Behav Hlth-Clnc

Work Shift:

Day

Job Category:

Clinical Care

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Minimum Qualification:

BLS Provider (In Person, Banner Approved)

Health Center has extended hour M-Th 7a-7p, Friday 7a-5p, and Saturday 8a-1p. MA will be responsible for a 10 hour week day 4 days per week. MA will be responsible to work 1 Saturday (approx every 8 weeks).

Location:

Banner Health Center East Mesa

1917 S Crismon Road

Mesa, AZ 85209

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position provides a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Responsible for performing duties that are taught with onsite education and training. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.

CORE FUNCTIONS

1. Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals. and documents all interactions according to policy. Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.

2. Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers. Uses discretion and is attentive to issues of HIPAA. Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents. Follows guidelines to assist with preparing medical records for the next day.

3. Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards. May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.

4. Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary. Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.

5. Ensures documentation in medical records are complete. Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.

6. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Current BLS certification is required.

Requires skills and abilities typically attained with 6 months of healthcare experience. Must possess excellent organizational skills, as well as effective human relations and communication skills. Computer literacy and keyboarding skills required.

Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Working knowledge of medical terminology preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability