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7152 - San Antonio - 3611 Fountainhead Dr, San Antonio, Texas, 78229

CarMax, the way your career should be!

Summary:

Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

Essential Duties and Responsibilities:

+ Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.

+ Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.

+ Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.

+ Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.

+ Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.

+ Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.

+ Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.

+ Assesses risk in Asset Protection reviews and approves store cash handling procedures.

+ Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.

Qualifications:

Work requires ability to:

+ Model what good looks like when interacting with Associates, customers and vendors

+ Create maintain a positive work environment

+ Delegate effectively in order to meet deadlines

+ Follow up with Associates inside and outside of the Business Office

+ Make decisions using independent and sound judgment

+ Resolve customer and associate concerns

+ Read, interpret and transcribe data in to maintain accurate records

+ Understand numeric filing system

+ Use word processing, spreadsheet and other programs, displaying intermediate PC skills

+ Multi-task in a high energy, fast-paced work environment

+ Lift objects that weigh as much as 15-20 lbs

+ Speak and listen effectively while working with internal and external customers in person and over the phone

+ Complete CarMax provided training, allowing for cross-training and full coverage of Business Office

Working Conditions:

+ Pleasant but noisy office environment

+ May require walking or standing for extended periods of time

+ Flexible work hours with opening and closing shifts that includes nights, weekends, holidays

+ Wears CarMax clothing (acquired through the company) at all times while working in the store

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.