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Join Our Team at UPMC Chautauqua – Full-Time Office Assistant I (Radiology, MRI Suite)

Are you looking to take the next step in your career with a respected healthcare leader that values your contributions and invests in your future? UPMC Chautauqua is currently seeking a dedicated and detail-oriented Office Assistant I to join our Radiology team in the MRI suite.

In this full-time role, you'll play a vital part in supporting patient care by scheduling appointments, assisting patients and families both in person and over the phone, and ensuring accurate demographic and insurance information is collected and entered. Your organizational skills and customer service focus will help maintain a smooth and welcoming experience for everyone who walks through our doors.

This position offers a steady schedule: Monday–Thursday from 12:00 PM to 8:30 PM, Friday from 9:00 AM to 5:30 PM, with rotating weekends from 7:00 AM to 3:30 PM.

At UPMC, we recognize the hard work and dedication of our team members with a comprehensive Total Rewards Benefits package, including health and wellness programs, retirement plans, tuition assistance, and exciting career growth and development opportunities.

If you're ready to bring your skills to a collaborative and mission-driven environment, apply today and become part of a team that is making a difference—one patient at a time.

Responsibilities:

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Schedule, coordinate, and reschedule patients' appointments and relay necessary messages to staff and providers.

+ Greet and register patients in a polite, prompt, helpful manner, provide any necessary instructions or directions, and inform appropriate department and/or person of person's arrival performing appropriate check-in and check-out functions.

+ Maintain clean, orderly waiting area including beverage area and reading materials.

+ Prepare patient charts for upcoming appointments.

+ Answer telephone, screen calls, take messages, and provide information.

+ Maintain and update current information on physicians' schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Complete necessary paperwork such as encounter forms and referrals and use computer system to generate information necessary for billing.

+ Answer questions regarding patient appointments and testing.

+ Comply with all UPMC Health System policies and procedures and maintain strict confidentiality related to medical records and other data.

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks.

Required:

+ High school diploma or GED.

+ One (1) year of work experience, preferably in a medical office setting.

Preferred:

+ Knowledge of medical terminology.

+ Word processing and computer experience.

Licensure, Certifications, and Clearances:

+ NYS Staff Exclusion List (NYSEL)

+ NYS Statewide Central Register of Child Abuse (NYSCR)

UPMC is an Equal Opportunity Employer/Disability/Veteran