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What you will do-

The HR Operations Specialist will support Managers and Employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system navigation including questions or issues. In this role you will be responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefit.

This is a hybrid role based out of Portage, MI with in-office work 1-2 days a week.

+ Provide accurate, consistent, and timely responses via telephone, Teams and HR case management system.

+ Support workforce administration processing, data input and verification of required documentation on the designated HR employee life cycle activity such as: new hires, terminations, transfer, promotions, salary changes, transfers, personal data changes, position management, job title changes, supervisor changes, department changes.

+ Respond to and troubleshoots employee and manager-related workforce transactions and issues.

+ Direct employees and managers to the appropriate online support materials, tools systems, and/or vendors, if applicable.

+ Escalate/elevate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner, etc, with deeper subject matter expertise, when additional research or interpretation is required.

+ Provide guidance and training on HR processes, workflow, and relevant systems.

+ Update and maintain knowledge base FAQ’s solutions and troubleshooting guides.

+ Identify trends in customer issues and make recommendations for process improvement opportunities

+ Manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA’s).

+ Support system testing and deployment of new functionality.

+ Manage and sometimes lead key projects that fall within the scope of HR Operations in partnership with relevant stakeholders.

+ Provide reporting support.

What you need-

Required qualifications

+ Bachelor's degree or 6+ years of equivalent experience will be considered

+ 0+ years of work experience

Preferred qualifications

+ Previous business-facing HR, HR COE, HR Operations, or role-related experience

+ Workday or HRIS experience

+ Preferred candidate will sit near the Kalamazoo, MI site

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.