• Operations and Implementation Manager (Remote)

    Stryker (Lansing, MI)


    The Operations and Implementation Manager leads two high impact teams that are responsible for large scale installation/implementation projects on Stryker Medical equipment. The Operations and Implementation Manager oversees operations, project execution, cross-functional alignment with business units and divisional partners, while hiring, developing, and managing talent to build a high-performing, customer-focused team.

    What you will do:

    + Identify, develop, and implement process improvements to enhance the customer experience and drive efficiency across operations.

    + Provide exceptional support to internal and external customers, ensuring timely resolution of escalated issues.

    + Drive, sell, and generate revenue growth through Special Operations Premium offerings and wireless subscriptions.

    + Collaborate with internal stakeholders, sales representatives, regional managers, engineers, and technicians to design and deliver custom solutions

    + Serve as subject matter expert for ProCare operations and wireless connectivity systems and processes.

    + Lead and participate in cross functional projects focused on elevating the customer experience and operational capability.

    + Lead or contribute to strategic initiatives that enhance operational performance, scalability, and team effectiveness.

    + Develop and manage reporting tools to monitor performance, identify trends/key performance indicators, that will inform decision making.

    What you need:

    Required:

    + Bachelors degree

    + 8+ years of relatable experience

    Preferred:

    + 2+ years of direct leadership experience

     

    $100,500- $165,600 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

     

    Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

     

    Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.