"Alerted.org

Customer Service Supervisor - EXAM

Print (https://www.governmentjobs.com/careers/columbusoh/jobs/newprint/5015946)

Apply



Customer Service Supervisor - EXAM

Salary

$33.03 - $49.54 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

25-0436-C1

Department

60 Department of Public Utilities

Division

Office of the Public Utilities Director

Opening Date

07/28/2025

Closing Date

8/18/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Definition

Under direction, is responsible for supervising others engaged in billing, billing adjustments, and/or responding to customer inquiries; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

+ Assigns and monitors the work activities of personnel engaged in billing, billing adjustments, and/or responding to customer inquiries;

+ Trains personnel in customer service activities and work procedures;

+ Evaluates performance of personnel by developing work standards and completing performance appraisals;

+ Recommends the approval of leaves of absence and disciplinary actions for subordinates;

+ Responds to customer inquiries and handles escalated calls; resolves problems which cannot be rectified by customer service representatives;

+ Explains and interprets governmental regulations, policies, and procedures to personnel;

+ Compiles statistics and summaries for inclusion in weekly, monthly, or yearly reports;

+ Checks ledgers, deposit slips, and cash reports prior to submission to the Treasurer's Office;

+ Prepares and/or directs the preparation of correspondence to customers, coworkers, supervisors, or the general public as appropriate;

+ Supervises and coordinates activities of customer service personnel;

+ Monitors service calls to observe employee’s demeanor, technical accuracy, and conformity to City policies and procedures;

+ Receives, researches, and responds to all damage claims;

+ Recommends corrective services to adjust customer complaints;

+ Coordinates with community representatives and other City divisions to investigate and respond to customer concerns and/or complaints;

+ Coordinates with outside financial organizations to resolve customer billing problems.

Minimum Qualifications

Completion of the twelfth school grade and four (4) years of experience in customer relations and/or customer service involving account maintenance, billing, billing adjustments, customer inquiries, or service complaints. Substitution(s): A certificate of high school equivalence (GED) may be substituted for the required education.

Test/Job Contact Information

The names of the applicants passing this administration of this exam will be used to create aNEW, OPEN COMPETITIVE, eligible list for this classification. If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at 614-645-7439.

The examination process will consist of a computer skills exam weighted 100% covering Supervision, Reading Comprehension, Logic and Reasoning, Multitasking, Customer Service, Water/Power Customer Inquiries, and 2016/2019 Microsoft Word, Excel, and Outlook.

Approved applicants will be notified by mail/email of their scheduled test date and time.

All applicants must complete all phases of the testing process in order to receive a final score. The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidate's name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test.

The certification process will be: Fixed Band

The City of Columbus is an Equal Opportunity Employer

Applicants may inspect and acquire a copy of the City of Columbus, Department of Public Utilities EEO Plan by visiting the DPU website athttps://www.columbus.gov/Services/Public-Utilities.

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

+ Medical

+ Dental

+ Vision

+ Short-term Disability

+ Life Insurance

+ Wellness Program

+ Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Have you completed the twelfth school grade, possess a high school diploma, or possess a GED?

+ Yes

+ No

02

Do you have four (4) years of experience in customer relations or customer service?

+ Yes

+ No

03

Did that experience involve account maintenance, billing, customer inquiries, or service complaints?

+ Yes

+ No

04

Did you include all of your relevant work experience and job duties that demonstrate you meet the minimum qualifications for the job? If no, return to the "Work" section of this application and add relevant work experience and job duties. Note: A resume' attachment does not substitute for including the relevant information in the "Work" section of this application.

+ o Yes, I listed every job and job duty in the "Work" section of this application that demonstrates that I meet the minimum experience qualifications for the job.

+ o No, I do not meet all of the minimum experience qualifications for the job.

Required Question

Employer

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8301

Website

https://new.columbus.gov/Government/Departments/Civil-Service-Commission

Apply

Please verify your email addressVerify Email