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Build a Career That Builds Your Future — with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Job Summary

The Technician provides first-level customer support to end users on technical problem resolution and request management. Maintains knowledgebase documentation and train end users on resolving common issues. The position requires a flexible schedule that may include weekends, evenings, or holidays.

Primary Job Responsibilities

+ Serves as generalist responsible for providing the majority of direct customer support through multiple methods including email, phone and in-person.

+ Primarily responsible for working incoming phones and team case queue. Ensures proper call categorization, triage, and routing.

+ Ensures adherence to service level agreements.

+ Troubleshoots issues working from existing knowledge databases and performs additional research as needed.

+ Learns fundamental operation of applications and hardware commonly used at Pulte.

+ Participates in team projects.

+ Backs up and migrates data.

+ Provides primary troubleshooting support on mobile devices such as smartphones and tablets.

+ Perform other duties as assigned.

Career Level (S2)

Organizational Impact:

+ Works to achieve day-to-day objectives with direct impact within the area.

+ Work consists of tasks that are typically routine with some deviation from standard practice.

+ Works under moderate supervision for routine tasks.

+ May seek advice of more senior personnel in the same area.

Leadership & Talent Management:

+ May provide guidance and assistance to new or entry level employees.

Knowledge & Experience:

+ Requires operational knowledge of systems and procedures.

+ Typically requires high school diploma or equivalent and 3 years relevant work experience.

+ Some job areas may require vocational or technical education in addition to prior work experience.

Required Skills

+ Proficiency with at least one operating system (OS), Windows or Mac, is required and both are strongly preferred

+ Basic familiarity with Android, Apple iOS and Windows Mobile is needed

+ Must be willing to maintain flexible schedule including rotating evenings, holidays and weekends

Required Licensing, Registration and/or Certifications

+ Microsoft system certifications or equivalent 1-3 years' client technical support required

Physical Requirements:

+ Not applicable

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer (http://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy (https://www.pulte.com/legal/privacy-policy)