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What you'll bring to the team

• Now Hiring:** **Guest Experience Shift Lead** **✨

• **Bubble Planet | Merlin Entertainments**

• **Full-Time | $18.75/hr**

• **Are you ready to turn everyday moments into extraordinary memories?**

At **Merlin** , we don't just create attractions — we bring **magic to life** . From captivating guests to leading with purpose, our team makes magic happen every single day. If you're passionate, energetic, and love delivering smiles, this is your **calling** ! 🎢🎠🌟

• Your Magical Mission:** **Guest Experience Shift Lead

As a **Guest Experience Shift Lead** , you’ll be the **Manager-on-Duty** , guiding our teams across **Admissions, Attractions, Food & Beverage, and Retail** . Think of yourself as the Head Wizard, keeping operations running smoothly while enchanting our guests with unforgettable experiences. 🧙‍♀️🛍️🍭🎟️

Qualifications & Experience

• What’s in Your Spellbook:

•‍♂️** **Daily Duties of a Magic Maker** **:

+ Be the on-site **Manager-on-Duty** — the go-to magical leader of the day!

+ Motivate and guide our front-line hosts to deliver **"guest-obsessed" service** that shines 💫.

+ Assign and oversee daily tasks while keeping energy levels high and spirits higher. 🎉

•** **Training & Development Wizardry** **:

+ Plan and execute engaging training sessions in:

+ Ride safety 🎡

+ Food safety 🍿

+ Retail standards 🧺

+ Guest recovery 🛠️

+ Coach your team to become confident and magical service pros.

•** **Support the Magic Behind the Curtain** **:

+ Assist with inventory, scheduling, stocking, and employee engagement 💼📦📅

+ Take on other enchanting tasks as needed – because every spell counts!

•️** **Safety First – The Merlin Way

Safety is our ultimate magical protection spell! Ensure a secure, welcoming environment for **both guests and team members** , and report anything unusual — magical or not. 🛡️✨

• What We’re Looking For (Your Magical Resume):

+ High School Diploma or **GED (General Enchanting Degree)** 🎓

+ Experience in customer service, with a **passion for fun and families** 👨‍👩‍👧‍👦

+ Leadership & training experience — because **magic multiplies when shared** 🌟

+ A confident, outgoing personality that **lights up the room**

+ Stellar communication and people skills 🔊💬

+ Flexibility to work **evenings, weekends, and holidays** — the busiest time for magic! 🎄🎃🎆

• Perks of Joining the Magical Realm:

+ 💰 Competitive pay: **$18.75/hr**

+ 🎡 Free entry to _all_ Merlin attractions – yes, your family gets the magic too!

+ 📈 Career growth in a **global company** filled with endless enchantment

+ 🌍 A supportive, inclusive environment where **everyone matters**

• Ready to Sparkle With Us?

If you're excited to lead, love putting smiles on faces, and want to **work where fun never ends** , then apply now and step into the magic! ✨💫🧁

• **Let your magic shine — join the Merlin team today!**

• **Special Accommodations?** Let us know — we believe everyone deserves a workplace where they can thrive. 💖

Benefits

• **Benefits of Joining Merlin Entertainments!** 🎉

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

• Recognition Programs and Rewards: Celebrate your achievements and hard work!

• 401(k) Program: Save for the future with company matching contributions.

• Tuition Reimbursement Programs: Get support for further education and career growth.

• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

From USD $15.86/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9216/guest-experience-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-NJ-East Rutherford, NJ_

**Job ID** _2025-9216_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _LEGOLAND Discovery Center New Jersey_