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Overview

The Vice President of Print and Production is a senior leadership role responsible for overseeing all aspects of agency print production operations. In addition, this role is also the primary sales support resource for new business development that involves direct mail/print solutions, managing comprehensive client relationships. This executive position requires strategic vision, operational excellence, and the ability to drive growth through exceptional client service and material cost savings through production efficiency.

Key Responsibilities

+ **Production Management**

+ Oversee all print production operations, ensuring quality, efficiency, and on-time delivery

+ Develop and implement agency production workflows, standards, and best practices

+ Manage staffing models to ensure efficient resource allocations

+ Ensure compliance with quality control standards and industry regulations

+ Drive continuous improvement initiatives to optimize production and procurement processes

+ **Client Relationship Management**

+ Serve as primary Agency direct mail/print sales support

+ Deliver print related content for client pitch decks

+ Lead client presentations, negotiations, and contract renewals

+ Resolve complex client issues and ensure exceptional service delivery

+ Collaborate with sales team to support new client acquisition

+ Monitor client satisfaction and implement improvement initiatives

+ Revenue Reporting on direct mail/print transaction client revenue

+ **Team Leadership**

+ Lead and develop a high-performing production management team

+ Recruit, hire, and retain top talent across production roles

+ Establish performance metrics and conduct regular team evaluations

+ Foster a culture of excellence, innovation, and customer focus

+ Provide coaching and professional development opportunities

+ Ensure adequate staffing levels to meet production and client service demands

+ **Strategic Planning**

+ Analyze market trends and competitive landscape to inform business decisions

+ Collaborate with executive team on company-wide strategic initiatives

+ Evaluate and recommend new technology, equipment, and service offerings

+ Establish key performance indicators and regularly report on departmental performance

Required Qualifications

+ **Experience**

+ Bachelor's degree in Business, Operations Management, or related field; MBA preferred

+ Minimum 10 years of progressive leadership experience in print production

+ Minimum 5 years in a senior management role with P&L responsibility

+ Proven track record managing large client portfolios and complex production operations

+ Experience with diverse print technologies and production methods

+ **Skills & Competencies**

+ Strong leadership and people management capabilities

+ Excellent client relationship management and communication skills

+ Deep understanding of print production processes, quality standards, and industry best practices

+ Financial acumen with experience managing budgets and driving profitability

+ Strategic thinking and problem-solving abilities

+ Proficiency with production management software and ERP systems

+ Knowledge of industry regulations and quality certifications

+ **Personal Attributes**

+ Results-oriented with strong business acumen

+ Exceptional interpersonal and presentation skills

+ Ability to thrive in a fast-paced, deadline-driven environment

+ Strong analytical and decision-making capabilities

+ Customer-focused mindset with commitment to service excellence

+ Adaptable and innovative approach to business challenges

Preferred Qualifications

+ Advanced degree in Business Administration or related field

+ Industry certifications (e.g., G7, ISO certifications)

+ Experience with digital transformation and automation initiatives

+ Background in lean manufacturing or continuous improvement methodologies

+ Previous experience in both B2B and B2C print markets

+ Bilingual capabilities if serving diverse client base

Performance Metrics

+ Production efficiency and on-time delivery rates

+ Client retention and satisfaction scores

+ Staffing KPI reporting

+ Revenue growth and profitability targets

+ Quality metrics and defect rates

+ Team performance and employee retention

+ New business development within existing accounts

Travel Requirements

+ Up to 25% travel for client meetings, trade shows, and facility visits

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

+ **Act with integrity.** We are transparent and have the courage to do the right thing.

+ **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential.

+ **Innovate with purpose.** We shape the market with big ideas that drive big outcomes.

+ **Respect all voices.** We embrace differences and foster a culture of connection and belonging.

+ **Empower with accountability.** We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

+ **Time to Recharge:** Flexible time off (FTO), 15 paid holidays

+ **Time to Recover:** Paid sick time

+ **Family Well-Being:** Parental/new child leave, childcare & elder care assistance, adoption assistance

+ **Extra Perks:** Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

**Epsilon is an Equal Opportunity Employer.** Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

**For San Francisco Bay and Los Angeles Areas:** Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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