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Position Summary...

The Manager, Learning Design will lead project teams to design and develop new training curricula that support our associates' growth and development. This includes architecting new programs and ensuring the delivery of high-quality, technology-enabled learning solutions. You will create training that encompasses onboarding, cross-training, upskilling/reskilling, functional business changes, associate development, and functional leadership development. This training supports thousands of Walmart associates across 26+ states and involves partnering with a global network of outsource partners. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

What you'll do...

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

+ **Leads Technology-Enabled Learning Solutions** : Identify new technologies to support training needs; review, analyze, and evaluate current training systems and databases; compare system functionality and training program needs; recommend e-learning solutions; and drive adoption of tools across the organization.

+ **Demonstrates Up-to-Date Expertise** : Apply up-to-date expertise to the development, execution, and improvement of training plans by providing expert advice and guidance to others in the application of information and best practices; support and align efforts to meet customer and business needs; and build commitment for perspectives and rationales.

+ **Leads the Design and Development of Customer Engagement Services Training Programs** : Identify and address operational needs with training development and/or enhancements; audit existing learning materials; create and oversee the development of content, procedures, and tools in a variety of media based on learning needs, target population capabilities, and job requirements; sequence learning objectives, course components, time allotments, and experiential activities; collaborate with user groups; conduct research on learner needs, knowledge and performance gaps, and needed behavioral changes; identify and recommend adult learning theories and methods that address training needs; and design training curriculum.

+ **Provides and Supports the Implementation of Business Solutions** : Build relationships and partnerships with key stakeholders; identify business needs; determine and carry out necessary processes and practices; monitor progress and results; recognize and capitalize on improvement opportunities; and adapt to competing demands, organizational changes, and new responsibilities.

+ **Leads Training Curriculum Development** : Analyze and evaluate requests for training in order to guide curriculum development; determine skill or performance gaps; develop training metrics aligned with operational key performance indicators (KPIs); develop and approve content based on instructional methods and objectives (e.g., interactive exercises, games, simulations); provide feedback and support to ensure timelines, metrics, and work quality are achieved; develop content for skill gaps identified in collaboration with the operations teams; calculate the costs and benefits of the training program or project; and work with key stakeholders (e.g., facilitators, operations) to ensure accuracy of training program.

+ **Models Compliance with Company Policies and Procedures** : Support the company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; use the Open Door Policy; and demonstrate and assist others with how to apply these in executing business processes and practices.

+ **Measures Training Effectiveness** : Align training assessments with the operational business; collect and evaluate training and performance data; determine training's impact on operational key performance indicators (KPIs); collaborate with key stakeholders to enhance the effectiveness of training in addressing performance gaps; and utilize training data and feedback to revise the training programs.

+ **Architects New Programs** : Lead the architecture and development of new training programs, ensuring they meet the evolving needs of the organization.

+ **Leads Project Teams** : Oversee project teams responsible for designing new curriculum, ensuring timelines, metrics, and work quality are achieved.

+ **Creates Comprehensive Training** : Develop training that encompasses onboarding, cross-training, upskilling/reskilling, functional business changes, associate development, and functional leadership development. Partner with a global network of outsource partners to support thousands of Walmart associates across 26+ states.

Key Skills

The following key skills are required to perform one or more essential functions of this position:

+ Learning Theory

+ Adult Learning Principles

+ Key Performance Indicators (KPIs)

+ Ethical Standards and Conduct

+ Learning Design

+ Operations

Leadership Expectations

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position:

+ **Respect the Individual** : Demonstrates and encourages respect for all; builds a high-performing team; seeks and embraces differences in people, cultures, ideas, and experiences; creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team members.

+ **Act with Integrity** : Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

+ **Serve our Customers and Members** : Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.

+ **Strive for Excellence** : Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Physical Activities

The following physical activities are necessary to perform one or more essential functions of this position:

+ Reads information, often in small print.

+ Visually verifies information, often in small print.

+ Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

+ Communicates effectively in person or by using telecommunications equipment.

+ Presents information to small or large groups and individuals.

+ Enters and locates information on a computer.

Travel

Traveling is necessary to perform one or more essential functions of this position:

+ Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.

Entry Requirements

**Minimum Qualifications** :

+ Bachelor’s degree in Business Administration, Communications, Human Resources, or related field and 1 year’s experience in learning and development, training, customer service center, or related field OR 3 years’ experience in learning and development, training, customer service center, or related field.

**Preferred Qualifications** :

+ 2 years’ experience developing and implementing training curriculum.

+ 2 years’ experience working in customer care centers.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Bachelor's degree in Business Administration, Communications, Human Resources, or related field and 1 year’s experience in learning and development, training, customer service center, or related field OR 3 years’ experience in learning and development, training, customer service center, or related field.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Developing and implementing training curriculum, Working in customer care centers

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.