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As a member of the Vehicle Care Team, you will be responsible for delivering the Vehicle Care Portal at scale to the Ford Pro Dealer Network. This will require collaboration across our Dealership Network and several stakeholders at Ford (Ford Pro, CX, FCSD, Digital Product, Marketing, XD, Field Operations, IT, GDIA, Model e, Lincoln, Finance, Legal, etc).

The Ford OS Behaviors (Excellence, Focus and Collaboration) define what it looks like to be part of this team. We will aspire to be role models of the Ford OS Behaviors and earn the right to be part of the Ford family every day.

+ Manage the communications, coordination and execution of Vehicle Care Digital Tools (such as the Vehicle Care Portal) with internal partners and Ford/Lincoln Dealerships.

+ Collaborate closely with dealerships, the Field, Field Ops and internal stakeholders to successfully pilot and scale product.

+ Dealer Activation & Usage: Scale dealer activation and lead communications and materials to support Dealer and Field Teams

+ Develop and execute Field and Dealer onboarding process

+ Dealer Training: Collaboration with the Field/RE&T teams to develop Best Practices, Playbook materials, and training tools for Field & dealers. Launch an operationalization module to field.

+ Dealer Performance & Improvement (Engagement): Deploy, Monitor and evaluate key performance indicators (KPIs) to track the effectiveness of current strategies and identify areas for improvement or innovation. Work with Field Operations on communicating performance.

This position is a U.S. based role but will have global collaboration responsibility

Success will require a mix of talent that collectively understands the customer (as people) and Dealers and how to effectively communicate with them.

Key Leadership Behaviors

Strong OS Behaviors, Effective Communicator, Proactive Leader, Smart Work Ethic, Collaborative, Curious, Creative, Organized

Competencies / Skills

+ Bachelors degree

+ 5+ years of experience

+ Ford Pro/Fleet experience strongly preferred

+ Ford/Lincoln Field experience strongly preferred; subject matter expert on dealership operations (Sales AND Service).

+ Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization

+ Possess strong interpersonal skills, demonstrating professionalism in all actions

+ Collaborative team player, comfortable working in a high pressure, fast paced environment where identifying needs, providing solutions and adding value is a prerequisite

+ Ability to work independently, thought leadership, forward thinking

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/LL6SP1

This position is a range of salary grades LL6 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-KH2

Proficient use of PowerPoint, Excel, Word

**Requisition ID** : 48681