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Position Summary...

We are seeking a strategic and experienced Senior Manager to lead the Incident Response function for the Safety team within Walmart’s Last Mile Delivery (LMD) Trust & Safety (T&S) organization. This role is responsible for overseeing the rapid and effective handling of safety and security events, driving cross-functional collaboration, and leading a high-performing team. The ideal candidate will be a skilled leader with a strong background in incident response, operational strategy, risk mitigation, and stakeholder engagement.

What you'll do...

Strategic Leadership

• Lead the development and execution of incident response strategies to ensure rapid and effective handling of safety and security events.

• Monitor data streams to validate incident categorization against established standards.

• Develop triage protocols for efficient decision-making on incoming safety and security incidents.

• Deliver “white glove” service protocols for significant incidents and ensure high-quality resolution.

• Conduct briefings with senior LMD and cross-functional leadership on critical incidents.

Team Leadership & Development

• Lead, mentor, and develop a team of incident response professionals.

• Foster an engaging and inclusive team environment focused on continuous improvement and excellence.

• Drive team performance through clear goals, regular feedback, and professional development opportunities.

Cross-Functional Collaboration & Prevention

• Collaborate with internal stakeholders to drive prevention and response strategies based on incident insights.

• Feed incident insights into strategic prevention efforts and long-term safety planning.

• Support Global Security Operations Center (GSOC) operations during incidents and activations.

What you'll bring:

• 6+ years of experience in incident response, operations, risk management, asset protection, security, or related fields.

• Proven experience leading teams and managing complex operational strategies.

• Strong analytical, organizational, and decision-making skills.

• Proficiency in tools such as Copilot, Excel, PowerPoint, and incident tracking systems.

• Excellent written and verbal communication skills.

• Ability to lead multiple strategic initiatives in a fast-paced environment.

• Familiarity with incident response frameworks and GSOC operations.

• Experience working with cross-functional teams in high-exposure environments.

• Demonstrated ability to influence and collaborate with senior leadership.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer-By Choice. We believe we are the best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and options-while being welcoming of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.