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IT OPERATIONS ANALYST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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Job Overview

TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations. **This position follows a standard Monday through Friday first-shift schedule, with flexibility to support a healthy work-life balance. Job Location will be Remote.**

What your background should look like:

Responsibilities:

Monitor and review daily incidents and service requests using ServiceNow.

Interface with end users/customers regarding requests and incidents.

Modify service queues to process incorrectly allocated incidents.

Analyze and review of the US Cellular services monthly charges

Review system and user account health via the admin consoles (Citrix cloud, Intune, ServiceNow).

Collaborate with Virtual Desktops, Apps, & Mobility tower leads for incident/service request triage (Level 1-2).

Act as a liaison for urgent matters and compile necessary data for escalation teams.

Contribute and assist as required within the team.

Comfortable working during local daylight hours, sometimes independently.

Understand when to escalate issues to the rest of the team during their off-hours.

Incident and Service Requests

System Health and Triage

Escalation Management

Team Collaboration

Global Team Dynamic

Desired Qualities and Skills:

Able to undertake the specified responsibilities effectively.

Prioritize customer satisfaction.

Legally able to work in the country where the position is based.

Basic knowledge of PC, Mac, laptops, and remote working practices.

Familiarity with operating systems (Windows 10, Windows 11, Mac OSX, RedHat Enterprise Linux).

Competency in written and spoken Business English.

Demonstrated Ability

Customer Service Mindset

Legal Eligibility

Technical Awareness

Communication Skill

Additional Notes:

The job description acknowledges that duties may extend beyond the core activities outlined.

Flexibility and adaptability are essential.

Regular job description reviews ensure alignment with organizational needs.

This description provides an overview, and specific tasks may vary based on the organization’s context and evolving requirements.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

COMPENSATION

• Competitive base salary commensurate with experience: $70,000.00 - $80,000.00 (subject to change dependent on physical location)

• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity **never requests payment or fees** from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come **only from actual email addresses ending in @te.com** . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Location:

MIDDLETOWN, PA, US, 17057

City: MIDDLETOWN

State: PA

Country/Region: US

Travel: Less than 10%

Requisition ID: 137048

Alternative Locations:

Function: Information Technology

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.