• Tier 2 - Desktop/Technical Support Specialist

    NuAxis Innovations (Washington, DC)


    Tier 2 – Desktop/Technical Support Specialist

     

    Location **Washington, DC**

     

    \# of openings **15**

     

    Salary Range (Min-Max) **00**

     

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

     

    Technology is our Passion. People are our Purpose.

     

    We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it’s a state of mind.

     

    We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Tier 2 – Desktop/Technical Support Specialist** for a Full-Time position.

    Overview:

    The Tier 2 Desktop/Technical Support Specialist will manage escalated incidents and provide comprehensive end-user support. This includes hands-on and remote troubleshooting of hardware, software, and peripheral issues across both Windows and macOS environments.

    Key Responsibilities:

    + Handle escalated issues from Tier 1 support.

    + Provide onsite and remote support for hardware, software, and peripheral devices.

    + Image, configure, deploy, and maintain end-user devices.

    + Perform software installations, patching, and endpoint compliance activities.

    + Support large-scale transitions, including deployment and refresh efforts.

    + Deliver VIP-level technical support when required.

    Qualifications:

    + 5+ years in desktop or technical support roles.

    + Proficient with Windows, macOS, Active Directory, and MDM platforms.

    + Capable of lifting IT equipment up to 50 lbs.

    + Strong problem-solving and analytical skills.

    + **Preferred Certifications:** CompTIA Network+, ITIL v4, JAMF, Workspace ONE.

     

    Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

    Our Profile:

    We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (https://nuaxis.com/about/)

     

    NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/contact/) about our Benefits and Culture!

    \#NAI #DICE