• Customer Service Transportation Specialist

    Insight Global (Hagerstown, MD)


    Job Description

    Description:

    2nd Shift (3pm-11:30pm) Monday Friday: Customer Service Rep - ***PLEASE NOTE POSSIBLE DAILY OVERTIME AND POSSIBLE SATURDAY WORK***

     

    PR: $23-23.50/hr.

     

    As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If youre excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.

    What youll do on a typical day:

    Coordinate workload allocation among warehouse workers, material handlers and drivers

     

    Prepare work orders; troubleshoot orders and resolve discrepancies as needed

     

    Assign and release orders sent for loading and unloading

     

    Allocate and research inventory for orders

     

    Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)

     

    Maintain and generate required reports

     

    Process, audit and file various documentation

     

    Pay Rate: $21-22/hr.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    1+ years of customer service experience

     

    6+ months of experience in a warehouse setting

     

    Proficiency in Microsoft Office

     

    Ability to communicate effectively with carriers, customers, employees and management

     

    Proven ability to multitask and prioritize workload in a fast-paced environment

     

    High school diploma or equivalent

     

    Availability to work a flexible schedule when needed Experience with any of the following: Ship IQ, Fulfillment IQ, Logistics IQ, Route IQ

     

    Experience with WMS systems such as Manhattan or SAP for inventory tracking

     

    Tendering, routing, shipments, communicating with ops teams

     

    Dispatching and routing experience

     

    Experience working within WMS systems such as Manhattan

     

    Experience creating BOL's

     

    SAP database experience or other customer portals

     

    Fulfillment or Ship IQ: both routing portals

     

    Uploading dimensions for a pallet perspective into transportation line holes or portals for LTL or TL carriers

     

    Experience managing charge back or other carrier fees they could be accrued for

    OSND (over short and damages) experience managing that type of freight and mitigating null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].