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Job Description

The Case Coordinator will be in a hybrid role reviewing CT images against protocol and creating cases for patients in an internal database. From a case processing perspective, the Case Coordinator will be communicating with sales, surgeons, imaging centers and reviewing DICOM information they receive and check the image against CT protocol. The Case Coordinator will also be placing landmarks that go into design software and communicate information back to the field.

The Case Coordinator will also be creating a case in TeamCenter (CRM System) including uploading images, building a profile, data entry, renaming files, and importing files/information into TeamCenter. This role requires strong technical aptitude and strong communication skills.

* Perform coordination and tracking duties on active patient cases. These duties include but are not limited to: Handling case tracking inquiries, partnering with design, and manufacturing teams to prioritize cases, generating status reports, and performing transactions in cloud-based case management system to ensure production milestones are achieved.

* Direct collaboration with all internal production departments, development engineers and marketing managers.

* Direct collaboration with all external production departments including vendors.

* Serve as liaison between imaging center and DICOM vendor to ensure images are received in proper format.

* Download/review patient scan images to ensure scans are passing Imaging Protocol.

* Place key landmarks and anatomic side on images for design.

* Create case in cloud-based case management system and verify/compare patient information in the system.

* Notify and collaborate with design team on images with deformity and/or existing implants.

* Educate imaging center personnel on Imaging Protocol and assist with technical questions; as well as, additional tasks as required.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

* Minimum of 3 years in customer-facing role (External and internal).

* Bachelor's degree required.

* Experience and/or managing customer phone calls, emails, including technical support.

* Ability to take initiative to improve processes and work with limited supervision.

* Strong verbal and written communication skills.

* Analytical and active listening skills that will lead to correct pathways to solve problems and offer solutions.

* Strong interpersonal skills with experience working in team-oriented project groups.

* Maintain a schedule of deadlines and tasks and possess the ability to prioritize effectively.

* Experience with Customer Relationship Management (CRM) software and tools preferred.

* Demonstrates high level of competency with Excel, Word, Outlook, Access, TEAMS, and PowerPoint * + healthcare or insurance

* + experience in imaging

* + marketing

* + compliance or regulatory experience

* + understand anatomy/medical/science background null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].