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Job Description

Technology subject matter responsible for the analysis, design, configuration, and implementation of software development projects with ServiceNow ITSM, ITOM. Works on multiple projects and development efforts and provides technical and architectural guidance on complex initiatives and works closely with on-shore and off-shore resources. The candidate should have at least 7 - 10 years of hands-on programming experience.

Key Responsibilities

Support the standup, configuration, and implementation of ServiceNow's ITSM, ITOM, modules.

Create and maintain Forms, Reports, Views, Workflows, Groups and Roles

Create and configure tool integrations with ServiceNow (Netcool, Kafka, etc)

Assist with design, creation and cataloging of business process flows.

Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.

Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency.

Utilize your experience in creating APIs to establish seamless communication between ServiceNow and other systems.

Design and implement robust APIs that contribute to efficient data exchange.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Expert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands on experience.

7+ years of experience working as an ITSM Developer

Proficiency with API development (SOAP OR REST)

Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies

Expertise in ServiceNow development, JavaScript, Angular JS or React JS

Proficiency in ServiceNow Flow Designer.

Desired Qualifications

Excellent written and verbal communication skills.

Experience with complex and global projects.

Very strong analytical skills.

ITIL Foundations certified or higher preferred. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].